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Ammo23
Blue Screen Again
Posts: 2
Registered: ‎10-23-2013
Location: United Kingdom
Views: 16,873
Message 1 of 4

G700 - Energy Management says battery is not genuine and won't charge it!

Hello

 

Apologies if someone has already posted this query and got a response. My G700 has Lenovo's Energy Management software (8.0.2.4) installed. Until recently, the battery would charge (and drain) as expected - it is the original that came with the laptop a few weeks ago. I'm running Windows 8 and haven't upgraded to 8.1 yet.

 

However, now I get a pop-up box from the software every time I boot up from saying that "the system does not support batteries that are not genuine Lenovo-made or authorized.....". Also, the software is preventing the battery from being charged, so I'm having to use the mains power.

 

Lenovo's support has suggested that it might be a (physical) problem with the battery, but it seems to be a software-related. Please can someone help with this one? Is there an update to the software that I can install? Can it be disabled to allow the battery to be charged? Does the problem go away with an upgrade to Windows 8.1?

 

 

Thanks in advance!

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 16,719
Message 2 of 4

Re: G700 - Energy Management says battery is not genuine and won't charge it!

Hi Ammo23,

 

Welcome to Lenovo Community Forums!

 

    This error may be a Software/Firmware Related or the battery is really bad and being read as not genuine.

can you try Doing this,

 

 

 1. Try Performing a power Drain and BIOs Reset.

  • Remove the AC adapter and the battery, Now Hold Down the power Button for at least 10 sec. This will drain the Mainboard.
  • Reconnect the Ac and Battery and Turn on the system,Right away start tapping F2 to boot into BIOS Setting.
  • Hit F9 to Load defaults and enter for Yes then hit F10 To save and Exit then Enter for Yes.

 2. When Booted Back up to Windows,

              Open Device Manager and under Battery Look for Microsoft ACPI Compliant Control method Battery

              Right Click On it and uninstall it, Restart after uninstallation.

 

Check if the issue will be the same after the Steps.

       If still the same, Uninstall the Lenovo Energy Management from Control Panel / Programs and restart the system.

         check if the system will charge without the Energy Management Software,

 

  If the same thing happened I would Suggest you call Lenovo Support right away and report the steps your did and still getting the same result.

 

Let me know your Findings

Cheers!

 

 

 

    



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Ammo23
Blue Screen Again
Posts: 2
Registered: ‎10-23-2013
Location: United Kingdom
Views: 16,696
Message 3 of 4

Re: G700 - Energy Management says battery is not genuine and won't charge it!

Hi Solid_Cruver

 

Thanks for your help. Unfortunately, it didn't work (the battery wouldn't charge even with the software uninstalled). I've contacted Lenovo Support and am going to exchange the battery as the next step.

Deepan007
Blue Screen Again
Posts: 5
Registered: ‎10-13-2017
Location: IN
Views: 4,753
Message 4 of 4

Re: G700 - Energy Management says battery is not genuine and won't charge it!

Thanks its worked me 

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