10-23-2013 12:39 PM
Apologies if someone has already posted this query and got a response. My G700 has Lenovo's Energy Management software (184.108.40.206) installed. Until recently, the battery would charge (and drain) as expected - it is the original that came with the laptop a few weeks ago. I'm running Windows 8 and haven't upgraded to 8.1 yet.
However, now I get a pop-up box from the software every time I boot up from saying that "the system does not support batteries that are not genuine Lenovo-made or authorized.....". Also, the software is preventing the battery from being charged, so I'm having to use the mains power.
Lenovo's support has suggested that it might be a (physical) problem with the battery, but it seems to be a software-related. Please can someone help with this one? Is there an update to the software that I can install? Can it be disabled to allow the battery to be charged? Does the problem go away with an upgrade to Windows 8.1?
Thanks in advance!
10-24-2013 06:25 AM
Welcome to Lenovo Community Forums!
This error may be a Software/Firmware Related or the battery is really bad and being read as not genuine.
can you try Doing this,
1. Try Performing a power Drain and BIOs Reset.
2. When Booted Back up to Windows,
Open Device Manager and under Battery Look for Microsoft ACPI Compliant Control method Battery
Right Click On it and uninstall it, Restart after uninstallation.
Check if the issue will be the same after the Steps.
If still the same, Uninstall the Lenovo Energy Management from Control Panel / Programs and restart the system.
check if the system will charge without the Energy Management Software,
If the same thing happened I would Suggest you call Lenovo Support right away and report the steps your did and still getting the same result.
Let me know your Findings
10-27-2013 12:44 PM
Thanks for your help. Unfortunately, it didn't work (the battery wouldn't charge even with the software uninstalled). I've contacted Lenovo Support and am going to exchange the battery as the next step.