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Piet_Bos
What's DOS?
Posts: 2
Registered: ‎04-15-2015
Location: Netherlands
Views: 1,143
Message 1 of 3

G710 Unknown USB-device (Device Descriptor Request Failed)

Since a day or two I get this error in my Lenovo Solution center.

I've tried to update the driver, but that failed.

The G710 is running W8.1

 

Any solution available?

best regards Piet.

Social Support Agent
Social Support Agent
Posts: 2,387
Registered: ‎08-10-2014
Location: IN
Views: 1,119
Message 2 of 3

Re: G710 Unknown USB-device (Device Descriptor Request Failed)

Hi Piet_Bos,

 

Welcome to the Forums    

    

As per the query we understood that you are facing issue  with error in USB device in your Lenovo G710 laptop.

 

  1. Unplug all USB peripherals connected on the machine
  2. Run Windows Update to get the latest patch and bug fixes (reboot if necessary) and try the USB devices.

If still the issue persists then please follow the below steps:-

  1. Go to start button right click on my computer.
  2. Select properties in left upper corner you have 4 options select “advance system settings” option.

3.System properties pop up comes under that select hardware option and select device installation settings and disable the auto driver download option and select save changes and restart the system.

 

  1. Now try to update the driver and check for the issue.

Hope this helps. Do post back if the issue persists!                                                   

 

Best regards,                                                          

 

Ashwin. S



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Piet_Bos
What's DOS?
Posts: 2
Registered: ‎04-15-2015
Location: Netherlands
Views: 1,115
Message 3 of 3

Re: G710 Unknown USB-device (Device Descriptor Request Failed)

Hello Ashwin,

thnx for the response, I'll try your suggestions and will let you know the results.

 

best regards Piet.

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