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21 Posts

11-22-2013

DK

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G780 I would appreciate a new audio driver and Lenovo Solution Center version

2014-03-31, 19:20 PM

Hello Lenovo

I would really appreciate if you could make a new update to the audio driver Windows 8.1 64 Bit for Lenovo IdeaPad G780 so my Dolby Advanced Audio v2 program maybe will work without any problems again.

In addition, I also appreciate if you would make a new update to the Lenovo Solution Center software so I maybe can see my warrenty information under the Support section in the program. 

 

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2833 Posts

08-01-2013

Bangalore

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Re: G780 I would appreciate a new audio driver and Lenovo Solution Center version

2014-04-01, 12:04 PM

Hi LVT1989,

 

Welcome to Lenovo Community!

 

I’m sorry to hear that the Audio/Dolby features are not working as expected in your G780 Laptop, below is the link with the steps to resolve the audio issue in the computer:

 

Do post us back if the issue persists.

 

Best Regards

Shiva Kumar



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21 Posts

11-22-2013

DK

99 Signins

639 Page Views

  • Posts: 21
  • Registered: ‎11-22-2013
  • Location: DK
  • Views: 639
  • Message 3 of 5

Re: G780 I would appreciate a new audio driver and Lenovo Solution Center version

2014-04-10, 18:53 PM

Hello again

Thanks for the solution :) Now Dolby Advanced Audio is working again.

Now I just need a solution for the Lenovo Solution Center warrenty issue

 

Lars

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2833 Posts

08-01-2013

Bangalore

1326 Signins

47537 Page Views

  • Posts: 2833
  • Registered: ‎08-01-2013
  • Location: Bangalore
  • Views: 47537
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Re: G780 I would appreciate a new audio driver and Lenovo Solution Center version

2014-04-11, 9:05 AM

Hi Lars,

 

I’m glad to hear that the issue is resolved after performing the troubleshooting steps and as the warranty should be checked directly in the check the warranty status support site. Please feel free to post in Lenovo Community Forums if you have any further queries! 

 

Cheers!:smileyhappy:

 

Best Regards

Shiva Kumar



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2 Posts

04-29-2015

United States

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Re: G780 I would appreciate a new audio driver and Lenovo Solution Center version

2015-05-18, 1:19 AM

Found this post and I have same error at Start up. However have a few questions regarding instructions....

 

  • Step for Device Manager, I do not have 'Audio Device'. There are two items listed: 'Internal Microphone (Conexant Smart/Audito HD)' and 'Speakers (Conexant SmartAudio HD)'.
  • Under Uninstall or change a program I have Dolby Advanced Audio v2 (no other Dolby). However Conexant HD Audio are listed.
  • Lenovo ► Drivers ► Audio I do not have a Setup.exe shown in your screenshot. My list stops with Folder W8-64.

 

So...how do I fix this problem? Are there more recent instructions?  Lenovo G780 purchased 6/2013 with Windows 8 and 64 bit Operating system.  With a recent upgrade to Windows 8.1 this driver error now appears after start up.

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