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  • Registered: ‎11-22-2013
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G780 - YouCam and Dolby Advanced Audio issue - upgrade to Windows 8.1

2016-11-02, 10:02 AM

Hello Lenovo

I have an Lenovo G780 laptop. I upgraded to Windows 8.1 64-Bit yesterday.

Now I can´t use YouCam for recording. I get the error message "HW Encode Error". Do you know how to solve this problem?


Also after Windows 8.1 upgrade I got the Dolby Advanced Audio v2 error. Then I uninstalled sound drivers from sound input and output from device management. I uninstalled all Dolby related programs and after that installed the preinstalled sound driver again. Now I had the Dolby Advanced Audio v2 app installed again but now I can´t open the app but why?


Update: Dolby Advanced Audio v2 app works now so it is just the YouCam issue which I need to get solved.


Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.


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