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LVT1989
Serial Port
Posts: 21
Registered: ‎11-22-2013
Location: Denmark
Views: 222
Message 1 of 1

G780 - YouCam and Dolby Advanced Audio issue - upgrade to Windows 8.1

Hello Lenovo

I have an Lenovo G780 laptop. I upgraded to Windows 8.1 64-Bit yesterday.

Now I can´t use YouCam for recording. I get the error message "HW Encode Error". Do you know how to solve this problem?

 

Also after Windows 8.1 upgrade I got the Dolby Advanced Audio v2 error. Then I uninstalled sound drivers from sound input and output from device management. I uninstalled all Dolby related programs and after that installed the preinstalled sound driver again. Now I had the Dolby Advanced Audio v2 app installed again but now I can´t open the app but why?

 

Update: Dolby Advanced Audio v2 app works now so it is just the YouCam issue which I need to get solved.

 

Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.

 

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