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jojagard
Paper Tape
Posts: 2
Registered: ‎02-21-2019
Location: US
Views: 691
Message 1 of 3

HDD hardware scan failed with Result Code: WHD00V002-BO7W4F

Hardware scan of my TOSHIBA MK5055GSX - 465.76 GBs HDD failed a "Targeted Read Test" with Result Code: WHD00V002-BO7W4F. All other applicable device tests passed. Lenovo Solution Center Log File attached.

 

What, specifically, does this indicate? Any suggestions or thoughts?

 

System:

G580 Laptop (Lenovo) - Type 2689
Machine Type Model: 268959345881
Windows 10 Home 64-bit

 

 
Sr Support Specialist
Posts: 9,629
Registered: ‎11-30-2015
Location: PH
Views: 660
Message 2 of 3

Re: HDD hardware scan failed with Result Code: WHD00V002-BO7W4F

Hi jojagard,

 

Welcome to the Community Forums.

 

First thing you should do is backup the data you have in the TOSHIBA MK5055GSX. Take this opportunity to save your files out as it may soon fail/ crash.

 

You can call in tech support for in-warranty coverage else may consider replacing it soon.

 

I hope this helps answer your query.

 

Regards



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jojagard
Paper Tape
Posts: 2
Registered: ‎02-21-2019
Location: US
Views: 628
Message 3 of 3

Re: HDD hardware scan failed with Result Code: WHD00V002-BO7W4F

That's what I figured. Thanks.

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