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Posts: 5
Registered: ‎08-07-2017
Location: CA
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Message 1 of 11

Hardware scan failed

I don't really know what i should do and I hope this is the right board... W1F74XUFM-DMJNF5  ??

JDGillis
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Message 2 of 11

Re: Hardware scan failed

The code is pretty much useless, but after the scan completes, you have the option to "View Log", which will display the results in plain English.   

 

If you open the Lenovo Solutions Center, click on Hardware Scan, you will be presented the option to "See Last Results"   

If you click on that option, you can then click on the 3.5" diskette icon above the "Final Result Code" to save the log to a file that you can then attach to a reply if desired.

 

Cheers,

 

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Message 3 of 11

Re: Hardware scan failed

Thank you very much

sclexman
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Message 4 of 11

Re: Hardware scan failed

Locate c\programdata\lenovo\ldiag\ldiag.log and ldiag_errors.log.

Just .zip the whole folder and attach it in post reply.

The Final results code is useless.

I do have a screen shot of how to read each test, posted on Lenovo.com  x years ago.

After PC-Doctor replaced via LSC overnight.

I cant post it. removed. It was a Lenovo item then.

Hint the -xxxx after code is a hash of your serial number, disregard. Used for "ship your info to Lenovo" if you opt in on LSC.

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Message 5 of 11

Re: Hardware scan failed

Thanks, here is the file

JDGillis
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Message 6 of 11

Re: Hardware scan failed

Your hard drive is reporting bad sectors, which means that your hard drive is failing and needs to be replaced, but before doing anything, including continuing to use your laptop, you should first backup all your important data ASAP   

 

Note:  Bad sectors are basically small areas of the hard drive that are damaged, and thus data cannot be read from, or written to properly in those area.    There are utilities that can map around those areas, such as Windows Check Disk, utility, and the drive manufacturer's SeaTools utility, but the drive is failing, and will continue to have more bad sectors over time until it ultimately fails.

 

If your G50-45 is still under warranty you should open a warranty support ticket with Lenovo, but if out of warranty, any good computer repair shop should be able to replace the hard drive for you, and depending on the state of the drive, do so by creating an image of your current drive, and then laying that image down on the new drive.

 

You could replace the drive yourself, but it is somewhat of a daunting task to get everything working again if you have never done so before yourself.    

 

The good from the bad in all of this, is that your old Seagate drive was a rather slow 5400rpm drive, and you can replace it with either a faster 7500rpm, or if in the budget, an extremely fast solid state drive (SSD) drive, that latter of which would increase the laptops performance dramatically.

 

Installed hard drive:  Seagate Samsung Spinpoint M8 ST1000LM024  

  • Drive thickness 9.50mm

Error log details

 

START TESTS
20170418T231639UTC START SMART_STATUS_TEST
20170418T231639UTC STOP SMART_STATUS_TEST SUCCESS 0.23 S
20170418T231639UTC START TARGETED_READ_TEST
20170418T232139UTC ERROR READING_SECTOR 55623024
20170418T232139UTC STOP TARGETED_READ_TEST FAILED 299.47 S
20170418T232139UTC START RANDOM_SEEK_TEST
20170418T232257UTC STOP RANDOM_SEEK_TEST SUCCESS 78.38 S
20170418T232257UTC START FUNNEL_SEEK_TEST
20170418T232458UTC STOP FUNNEL_SEEK_TEST SUCCESS 120.47 S
20170418T232458UTC START SHORT_SELF_TEST
20170418T232518UTC ERROR READ_ERROR_DETECTED
20170418T232519UTC ERROR READING_SECTOR 55623024
20170418T232519UTC STOP SHORT_SELF_TEST FAILED 20.84 S
20170418T232519UTC START DRIVE_SELF_TEST
20170418T232650UTC STOP DRIVE_SELF_TEST SUCCESS 91.73 S

 

1502141050 20170807T072410 STORAGE St1000lm024-ST1000LM024HN-M101MBB-S30YJ9FG931709 FAILED WHD01V00I-UM7CBJ

 

Best of luck,

sclexman
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Message 7 of 11

Re: Hardware scan failed

Additional information [outside of your HDD is headed south].

WHD01V00I-UM7CBJ

W=windows L=Linux U=UEFI

HD=storage WF=wifi ME=Memory PE=PCIe MO=Monitor MB=Motherboard

OD=Optical RD=Raid controller CP=CPU VC=Video Card

01V  test performed

00I  results of test

-

UM7CBJ encrypted machine serial number

 

Note:

Your machine has had sector errors since september 18, 2016.

20160918T233643UTC ERROR READING_SECTOR 8651208

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Message 8 of 11

Re: Hardware scan failed

oh geez, thanks, i now know why this computer is so slow....

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Message 9 of 11

Re: Hardware scan failed

thanks a bunch!
sclexman
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Message 10 of 11

Re: Hardware scan failed

Unless you really need a 1TB HDD, you should get a 128GB SSD. You will be amazed.

You might need to order the "container" bracket to enclose the 2.5 SSD. 

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