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Paper Tape
Posts: 1
Registered: ‎03-28-2017
Location: IN
Views: 18,498
Message 1 of 4

Headphone jack not working

my earphone jack is not working which means i cannot use my earphones to listen to audios and video on my laptop.May i know whether its a hardware problem or some software issue.?.

please help


Mod's Edit: Additional information added to Subject line for clarity of issue and moved post to its own thread.  This post originally was in a G500 thread concerning Dolby issue.


Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 18,304
Message 2 of 4

Re: Headphone jack not working

Hello Sid352

Thanks for using the Lenovo forums.

Does this happen with every single headphone that you are trying to use?


What model is your laptop?


Let us know how you get on.

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Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 18,292
Message 3 of 4

Re: Headphone jack not working

Playback Devices under Sound Properties (by going to Control Panel (large icon view) > Sound > Playback Devices) and see if the Headphone is being set as the default playback device. If not, click on it and set it as the default playback device, try to play a sample sound and observe.


 -Link to picture


There is usually a hardware switch in the socket, which is engaged when you put the plug in. Seems like it might be mechanically broken.


Update us how it goes.






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Fanfold Paper
Posts: 3
Registered: ‎10-14-2015
Location: Dublinn
Views: 18,284
Message 4 of 4

Re: Headphone jack not working

I had the same and  they replaced the mainboard in warranty time ( i had just some days left on the warranty). mind that they will also restore the original image so make a backup of your harddisk and contents. 


in my case they also replaced the mainboard without the AMD chipset on it. ergo i have only the intel one present. of course warranty is now over so i am


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