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Fanfold Paper
Posts: 1
Registered: ‎03-04-2017
Location: GB
Views: 458
Message 1 of 2

How do I pair my Bluetooth Headset g500 on windows 8.1

I have got a bluetoth headset that will pair to my laptop lenovo g500 but will not connect. It seems that it is missing a "passkey" [as evident on screenshots enclosed], but i have not been asked for an option to insert it. All my bluetooth drivers are up to date. It was previously working for an extended period of time and then stoppped, it could be it happened after updating from windows 8 to 8.1. But interestingly enough, this happened on a similar device which i returned to manufacturer [i didn't update my system then...] thinking it was faulty. Has anyone got any constructive advice - please look at the enclosed pictures before replying.


Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 395
Message 2 of 2

Re: How do I pair my Bluetooth Headset g500 on windows 8.1

Hello Rivreben

Thanks for using the Lenovo forums.

Check out this link, it may have a few methods that you may have not tried yet, report back to us with any udpates.


Hope this helps, let us know how you get on.

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