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  • Registered: ‎11-18-2019
  • Location: US
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  • Message 1 of 2

How to create "Factory Default Recovery Disc" with OneKey Recovery G510

2019-11-18, 5:23 AM

I want to Factory Reset my Laptop, I send it to technician it only lights to black /blue and I don't know what he did, it works but after two or three weeks, I'm having hard time to turn on my laptop, I need to turn on twice (on then off (remove and insert battery) then turn on again). and now my laptop is getting slower. 

I used the One Key Recovery is not working it says that the "Operating System is not found"

When I tried to download Recovery Media it says "This is not a Valid Windows Machine for the recovery media program".

Please help me to find solution so I can use now my laptop properly.


Thank you


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Re: How to create "Factory Default Recovery Disc" with OneKey Recovery G510

2020-01-22, 11:03 AM

Hi Francis83!


Welcome to the Community Forums!


Could you tell us the Operating System installed on your computer? If the OS was re-installed it may be that the recovery partition was deleted/removed. 


Apologies for the  delayed response.



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