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ken0669
Paper Tape
Posts: 3
Registered: ‎03-25-2017
Location: US
Views: 266
Message 1 of 7

I have a Lenovo G500s To which is now running as a Toshieba...I never changed any thing ...

 
Sr Support Specialist
Posts: 9,666
Registered: ‎11-30-2015
Location: PH
Views: 208
Message 2 of 7

Re: I have a Lenovo G500s To which is now running as a Toshieba...I never changed any thing ...

Hi

 
 
Welcome to the Community Forums.
 
Would you be able to describe further details about the machine number and issue.
Using your serial number , you may also check on specific parts that came originally with your machine from the parts look up page .
 
Update us soon as convenient.
 
Regards
 



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ken0669
Paper Tape
Posts: 3
Registered: ‎03-25-2017
Location: US
Views: 194
Message 3 of 7

Re: I have a Lenovo G500s To which is now running as a Toshieba...I never changed any thing ...

As I said this is a lenovo G500s ....Serial No. CB********......Many dirvers have been replaced by a toshieba as far as I can tell....My cd drive is not working correctly at all and I'm suprised that I'm still able to use it to connect to the internet....Many drivers are now for a toshieba and Don't know how this crap happened....I never replaced the hard drive as one tech told me from a lenovo support......He said that would be the only way that could happen.....But like I explained to him that when I first turn on the laptop it says Lenovo ....boots up .....then displays as a toshieba.....I looked in the add and remove programs and many toshieba drivers are listed....Dont want to delete them....because I don't know what that would do......I can't recover because it says that there is no partition to recover too....I can't get an immage from the system to do a refresh....so it looks perty hopeless.....

 

Moderator note: serial number removed for member's protection.

Sr Support Specialist
Posts: 9,666
Registered: ‎11-30-2015
Location: PH
Views: 180
Message 4 of 7

Re: I have a Lenovo G500s To which is now running as a Toshieba...I never changed any thing ...

Hi ken0669 , 

 

Greetings.

 

The way you have described the process it boots is like the original factory image software was replaced with a Toshiba OEM installer instead.

 

Your current BIOS is still Lenovo but the moment it boots up and detects the driver devices since OEM would be sharing same chips and parts to build a laptop . Same reason why other drivers works while others don't .

 

Like what the support tech implied, it may be that someone reinstalled a non Lenovo OEM Windows on it as same reason it lost the hidden factory image on the harddrive. Similar to a refurbished laptop, store / previous owner usually do.

 

You can try installing other drivers you may need like chipsets from the support website .

Original listed parts from the parts list shows here

 

Hope this answered your query.

 

Regards



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ken0669
Paper Tape
Posts: 3
Registered: ‎03-25-2017
Location: US
Views: 165
Message 5 of 7

Re: I have a Lenovo G500s To which is now running as a Toshieba...I never changed any thing ...

I'm not a computer guru like you guys....Plain english please.......I don't understand.....chipsets and stuff.....I just need a way to change my system back to what it was before this happened.....I have purchased this a few years back and it never left my house....I never installed anything on it from a toshieba or anything even reguarding a toshieba......This is the way I found it one morning after a windows updates were finnishing thier updates when I turned my system on......This is nuts.....Is there a way to get a recovery disk or any way to get this fixed......other than buying a new laptop.....I went ahead and deleated everything that said toshieba in the add and remove programs section......But the toshieba system settings won't delete......Driver booster for lenovo G500S laptop......updated all the drivers...or so it says it did.......But In divice manager it shows some unknowen diveces.....and no drivers for them and unable to search for them either.......There is no windows old file and no partition for a recovery.......Lookin perty bleek here.....But at least I can still use it to some degree........Who knows what else won't work....besides the cdrom drive....Or dvd drive.....or what ever ya want to call it......

Sr Support Specialist
Posts: 9,666
Registered: ‎11-30-2015
Location: PH
Views: 162
Message 6 of 7

Re: I have a Lenovo G500s To which is now running as a Toshieba...I never changed any thing ...

Hi ken0669 , 

 

Greetings. 

 

What Windows version do you have ? 

The full reovery media can be ordered by calling in technical support .

 

Before deciding on reinstalling Windows , I would suggest that you simply update the drivers as listed from the support website instead . This would fix those unknown devices too.  

 

Stay with us here in our post so we can work on it step by step starting first with the chipset driver (under drivers and software tabs). proceed with the display and videos , then audio then to proceed with those others listed drivers .

 

Update us how things go. 

 

Regards



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SeniorGuru
Posts: 2,383
Registered: ‎11-07-2014
Location: US
Views: 157
Message 7 of 7

Re: I have a Lenovo G500s To which is now running as a Toshieba...I never changed any thing ...


@ken0669 wrote:

I'm not a computer guru like you guys....Plain english please.......I don't understand.....chipsets and stuff.....I just need a way to change my system back to what it was before this happened.....I have purchased this a few years back and it never left my house....I never installed anything on it from a toshieba or anything even reguarding a toshieba......This is the way I found it one morning after a windows updates were finnishing thier updates when I turned my system on......This is nuts.....Is there a way to get a recovery disk or any way to get this fixed......other than buying a new laptop.....I went ahead and deleated everything that said toshieba in the add and remove programs section......But the toshieba system settings won't delete......Driver booster for lenovo G500S laptop......updated all the drivers...or so it says it did.......But In divice manager it shows some unknowen diveces.....and no drivers for them and unable to search for them either.......There is no windows old file and no partition for a recovery.......Lookin perty bleek here.....But at least I can still use it to some degree........Who knows what else won't work....besides the cdrom drive....Or dvd drive.....or what ever ya want to call it......


 Some third party software (Driver Updater, Driver Manager and the like) can often times sound like the right way to go but also can lead to some pretty bad outcomes if that software downloads and installs the wrong software (drivers) for your hardware.

 

There are several good ways to remedy this but the best of them would be to re-install everything from recovery disks.  This will be "destructive" to your data, so if you have documents, photos and such that you do not want to loose, I suggest backing them up (moving them) to a flash drive (USB Memory Stick) or a "Cloud" account like "Drop Box"...

 

Once you have backed up your files, you can use the Recovery Disk Set recieved from Lenovo in combination with the "Novo" button to reset your computer back to the way it came from the factory.  This is covered in the user guide and the maintenance manual and both are step thru processes that work well even for new users.

 

Steps / things that matter:

 

1.  USB Flash Drive (Jump Drive) large enough to contain your user files (documents and such)

2.  Recovery disks from Lenovo Support.

3.  Locate User Guide / Maintenance Manual under the support tab of this website, download and save to Flash Drive or print them out for reference.

4.  Using manual / guide locate "Novo" button on computer, this is used to power up the system into recovery mode.

5.  Boot computer from "Novo" button, insert recovery disks and follow prompting to recovery system.

 

There is another resource that I strongly recommend for all my clients that are "new" to computers...  A good book titled "PC's for Dummies" that covers computing concepts from Layman's terms.  I am not insulting anyone, this is a good book, one that I still read from time to time.

 

I hope this has helped...

 

CB


I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.

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