03-10-2018 10:25 AM
two months ago i asked lenovo support on Twitter " I have alot of hidden helathy recovery partitions and i want delete them all without losing the original windows recovery files " and i sent screenshot to the support agent and he marked 4 of partitions and said don't delete this partitions " driver C / driver D / EFI / OEm "
Now i'm trying to recover my laptop to initial backup and i coudn't do that,, i got this error " lenovo onekey recovery the program cannot find the initial backup image" i did some Research on google and i found " the initial backup image is on hidden partitions 13Gb that deleted from my laptop and the support agent didn''t mark that as necessary partition i shoudn't delete it
Now i can't recover my laptop and reasked the lenovo support on twitter to fix this issue and they told me you have to pay for that becaues you are out of warranty
FIX THIS PLEASE IT'S NOT MY MISTAKE I WANT MY INIITIAL BACKUP IMAGE BACK
03-11-2018 12:33 PM - edited 03-11-2018 12:36 PM
Once a partition is removed it is not recoverable. The only option at this point is to use recovery media, which the user is prompted to make when they first start using the notebook. If the recovery media was not created, then you will need to purchase recovery media from Lenovo Support, as that is the only option left to recover the notebook back to factory loadout.
This is a peer to peer forum, with other users helping each other out when they can, not really an official support channel. That is why I suggest calling the Support division of Lenovo in your region to obtain assitance with recovery media.