I've been trying to reset my laptop but its not working and onekey isn't working for me

[sharifm447]

onekey isn't working for me and i don't know any other ways to reset it 

[JDGillis]

Sorry to hear you are having a problem,

Can you please provide provide the model number of your laptop, what version of Windows you are running, and any other details you can provide regarding the problem you are trying to resolve? 

Take Care, 

[sharifm447]

mtm - 80L000H2US
i don't know what version i'm running
s/n - xxxxx
mo - PF9XB5830003
mfg date - 15/08/30
factory id - JVHFC1
model name - 80L0
input - 20.v
2.25A
FCC ID - PD93160NGU
IC - 1000M-3160NG
CCAH13LP1270T4

Moderator comment: Serial number(s) removed to protect member from mischief.

[sharifm447]

did you get the info i sent 

[sharifm447]

the model is a lenovo g50-80