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7 Posts

01-07-2015

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Invalid serial number and product name in g50

2015-01-07, 12:24 PM

I just buy my laptop this last december and in bios it says that i had an invalid serial number and product name

 

what should i do to make it valid?

 

my friend said that it has an effect in chipsets and it bluescreened 4 times when win7 is the installed os and twice in win8.1

 

how to fix this?

 

Thanks in Advance

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6095 Posts

02-11-2012

Philippines

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Re: Invalid serial number and product name in g50

2015-01-07, 14:12 PM

hi joedcomandante,

 

Welcome to the Lenovo Forums.

 

Just to verify, did you get the Invalid Serial Number and Product Name issue out of the box or you got this after you sent the unit for service?

 

Usually, when the motherboard is replaced, the Serial Number and Product Name is flashed into the BIOS and the EC (Embedded Controller) is updated. If you got the issue after sending the unit for service, I recommend you contact lenovo and report your findings as these information needs to be reflashed into the system.

 

As for the BSOD, were you able to get the exact error code?

 

Bug Check Code Reference

 

 

Regards



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7 Posts

01-07-2015

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Re: Invalid serial number and product name in g50

2015-01-08, 3:08 AM

i just got that invalid prod name and serial numer after i bought this laptop. i just noticed it when i went to BIOS

 

about the BSOD it happens many times when my os is still windows 7 and then i formatted and change it to windows 8.1 and BSOD again twice.. 

 

what should i do now?

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6095 Posts

02-11-2012

Philippines

4461 Signins

274737 Page Views

  • Posts: 6095
  • Registered: ‎02-11-2012
  • Location: Philippines
  • Views: 274737
  • Message 4 of 6

Re: Invalid serial number and product name in g50

2015-01-08, 12:36 PM

hi joedcomandante,

 

If the BSOD happened inside Windows, try using one of the following tools to identify the root cause:

 

Windows Debugger (recommeded)

WhoCrashed

BlueScreenView

 

Guide:

How to solve Windows 8 crashes

 

As for getting the Invalid Product Name and Serial Number, I recommend you contact lenovo as it requires the unit to be serviced to correct those info.

 

 

Regards



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7 Posts

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Re: Invalid serial number and product name in g50

2015-01-08, 13:35 PM

how to contact lenovo?

 

or should i contact the store who selled me.?

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6095 Posts

02-11-2012

Philippines

4461 Signins

274737 Page Views

  • Posts: 6095
  • Registered: ‎02-11-2012
  • Location: Philippines
  • Views: 274737
  • Message 6 of 6

Re: Invalid serial number and product name in g50

2015-01-08, 14:00 PM

hi joedcomandante,

 

Check this support phone list on how to contact lenovo. As for contacting the store, that's also an option especially if it's still possible to get a replacement unit.

 

 

Regards



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