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2 Posts

04-13-2021

India

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  • Posts: 2
  • Registered: ‎04-13-2021
  • Location: India
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  • Message 1 of 2

LENOVO B490 SPLASH SCREEN NOT ENTERING INTO OS (WIN 7)

2021-04-13, 14:08 PM

Dear Team,

 

While turn on the laptop, it simply shows logo repeatedly. Not get into OS.

 

Kindly resolve this issue asap

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1772 Posts

01-08-2021

Philippines

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  • Posts: 1772
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 10230
  • Message 2 of 2

Re:LENOVO B490 SPLASH SCREEN NOT ENTERING INTO OS (WIN 7)

2021-04-13, 15:15 PM

Hello Krish078929,

 

Welcome to the Community Forums.

 

Thank you for initiating a post. 

 

I might suggest checking the machine hard drive first if it is still detected. Please follow the instructions below.

 

Perform a static discharge/power cycle
- Make sure there is still remaining battery power, able to power up the machine.
- Disconnect all cables and/or peripheral devices connected to the machine (ex. power cable, hdmi cable, external mouse/keyboard, flashdrives, etc).
- Ensure that device is powered/switched off.
- Press and hold down the power button for as long as 60 seconds to drain flea power or excess voltage.
- The machine should remain in off state. 

 

Access BIOS:
- Make sure that the machine is properly powered down/switched off.
- Find the Novo Button. How a Novo button should look like: https://support.lenovo.com/us/fr/solutions/ht062552 
- Access/click this by using an unfolded paperclip or by using something similar to the latter.
- Machine will power up to Novo Menu. Navigate and select using the arrow keys to BIOS Set Up.
- Inside the BIOS Set Up, on the Information tab. Check if the hard drive is detected.

- Tap on F10 to save and exit, machine will start up.

 

Let us know when available.

 

Regards.
Dex_Lenovo



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