English Community

Lenovo NotebooksLenovo B and G Series Notebooks
All Forum Topics
Options

3 Posts

10-19-2016

BR

14 Signins

104 Page Views

  • Posts: 3
  • Registered: ‎10-19-2016
  • Location: BR
  • Views: 104
  • Message 1 of 4

Lenono G50-80 new laptop - Sound crashed and notebook froze linstening podcast on chrome

2016-10-21, 1:07 AM

Hi!

I got a Lenovo G50-80 i7 about five days ago. 8 GB ram, 1 TB HD, AMD Radeon 2 GB. Windows 10.
Everything was ok and the machine is awsome. But in the third day using the notebook, while listening to a podcast on chrome, the sound crashed like it was scratching. Then the screen froze, in a way I lost control of the mouse and commands. Then the screen turned into black. About 5 seconds later only the sound of the podcast came back and there was nothing to do, on mouse or in keyboard. I couldan't use the laptop again, so I restarted it. After it, I came back to my podcast. And some minutes later the problem happened again. Using firefox I didn't notice anything yet.
Well, it was something thar really worried me, it was surely not supposed to happen.
Do anyone know what is going on?

Best regards,

Luan.

Reply
Options

3815 Posts

12-24-2015

IN

2177 Signins

71411 Page Views

  • Posts: 3815
  • Registered: ‎12-24-2015
  • Location: IN
  • Views: 71411
  • Message 2 of 4

Re: Lenono G50-80 new laptop - Sound crashed and notebook froze linstening podcast on chrome

2016-10-24, 11:32 AM

Hi there, Luang           -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Reinstall Google Chrome, something may have corrupted.

You could use the System Restore feature to get your computer back the time when it worked.

 

Update us how it goes.

 

 

 

 

Regards,         

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

Reply
Options

3 Posts

10-19-2016

BR

14 Signins

104 Page Views

  • Posts: 3
  • Registered: ‎10-19-2016
  • Location: BR
  • Views: 104
  • Message 3 of 4

Re: Lenono G50-80 new laptop - Sound crashed and notebook froze linstening podcast on chrome

2016-10-25, 0:40 AM

Hi there. Thanks for answering, and for the attention.
I have removed Chrome for some days, in which I have been using Firefox.

The problem did not come back yet. I am still using it, and checking the performance once in a while.
I was worried that maybe the cause would be in the hardware. It doesn't seem like that, but I don't know.

Do you have any other comments about the problem? Some people complained about Win 10 and Chrome. And Win 10 shows some bugs from time to time.

 

If some other thing come by, I update here.

 

Thanks!

Reply
Options

3815 Posts

12-24-2015

IN

2177 Signins

71411 Page Views

  • Posts: 3815
  • Registered: ‎12-24-2015
  • Location: IN
  • Views: 71411
  • Message 4 of 4

Re: Lenono G50-80 new laptop - Sound crashed and notebook froze linstening podcast on chrome

2016-10-25, 7:20 AM

Run a few tests from this link -

http://support.lenovo.com/us/en/lenovodiagnosticsolutions/tools

 

You should try Storage test, memory test, motherboard test, CPU test. Open Command prompt and try sfc /scannow to check if your windows files are corrupted.

 

Update us how it goes.

 

 

 

 

           

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms