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Poco
Paper Tape
Posts: 3
Registered: ‎09-17-2017
Location: US
Views: 448
Message 1 of 3

Lenovo 585 "Computer has Problems" After Splash Screen

My laptop was fine was except AMD Radeon card keep being disable due to unsign drivers. My aunt reads that edit the registry can fix it though I tell her do not do this. She then restarts and we reach the splash screen, get the loading wheel, which stays long. Then it reaches a blue screen that tells it have a problem and collecting info and restart. It will do this repeatedly. 

 

I can access BIOS, but I read f8 or shift + F8 can take me to an advance options where I can reset or even factory reset, but it will not do anything. How can I please reset, even if it must be factory reset/ Or if I can somehow get past this, the registry is save so I may load the back up. 

Support Specialist
Posts: 180
Registered: ‎11-28-2016
Location: GB
Views: 422
Message 2 of 3

Re: Lenovo 585 "Computer has Problems" After Splash Screen

Hello Poco

 

Welcome to the Lenovo forum

 

I am sorry to hear that you are having these issues. To factory reset your unit power of the device, next to the power button there is a smaller button. This puts you in to

 

If these steps do not work or you would like more info on this issue you can call your local Lenovo support line. Below is the link to the phone list where you can find these numbers

 the novo menu where you can factory reset.

Poco
Paper Tape
Posts: 3
Registered: ‎09-17-2017
Location: US
Views: 392
Message 3 of 3

Re: Lenovo 585 "Computer has Problems" After Splash Screen

Thank you1 I was able to fix it with that, though I lost access for a time so I can only today reply. Smiley Happy 

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