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brodedra
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Posts: 15
Registered: ‎04-03-2013
Location: India
Views: 4,148
Message 1 of 10

Lenovo B490 Notebook (3756)

I recently bought Lenovo B490 laptop (3756). I am having hard time finding exact drivers for my system. On the lenovo driver link, there are only generic drivers. For instance, under Mouse and Keyboard, Synaptics Touchpad Software and Elan Touchpad Driver both are available. How do I know the one I have? Same issue is with wifi driver - there are three companies Broadcom, Realtek and Intel PRO - so who do I know which wifi module I have?

 

This is a big time sucker! I am really frustrated to locate exact drivers for my system.

 

My system is Lenovo B490 (3756)

Part No. 59376926

Model Name: 20205

 

Location: India

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 4,113
Message 2 of 10

Re: Lenovo B490 Notebook (3756)

hi brodedra,

 

You will need to get the Hardware Id of the device to identify what Hardware you have so you can download the correct driver

   

Try  the following:

- Open Device Manager and right-click on the unknown device / wireless lan / network controller / bluetooth.

- Select Properties from the pop-up and switch to the Details tab of the new window.

- Select Hardware Ids from the Property dropdown menu.

- Copy the information from the Value section of the window and paste back here or send me a private message

Guide photo

 

Once you got the Hardware ID

you will need to search for the DEV and VEN number through http://www.pcidatabase.com/

PCI\VEN_8086&DEV_0102&SUBSYS_1497103C&REV_09

 

You can do this with the unknown device as well

You can check this article as well

http://techpp.com/2010/01/12/identify-and-find-drivers-for-unknown-devices-in-windows/

 

Hope this helps

Cheers,



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brodedra
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Registered: ‎04-03-2013
Location: India
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Message 3 of 10

Re: Lenovo B490 Notebook (3756)

Hi Solid_Curver,

 

I am sorry but I totally don't understand you. I thought I just need to select my product in the driver matrix and the exact drivers for my system would pop up. That's the case with my Dell Vostro - all I have to do is to just enter my model number and it does the rest automatically!

 

It's a shame lenovo doesn't have such tools! This is just BS!

brodedra
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Registered: ‎04-03-2013
Location: India
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Message 4 of 10

Re: Lenovo B490 Notebook (3756)

I somehow could not judge the driver for touchpad for Windows 8 Pro 32 Bit. There are two of them under the download menu. One is by Elan and the other by Synaptics. I checked the Hardware ID and it says the following:

 

ACPI\VEN_SYN&DEV_2A0A

ACPI\SYN2A0A

*SYN2A0A

 

The Vendor Id and Device Id didn't help me much find the right driver.

 

So which one should I download for my system? 

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Message 5 of 10

Re: Lenovo B490 Notebook (3756)

hi,

 

Welcome to Lenovo Community Forums!

 

This Device ID is for synaptics,

If you Google *SYN2A0A you'll find Websites that identifies this as Synaptics.

 

Download here

Synaptics Touchpad Software
h1ty06ww.exe
81.47 MB

 

Hope this helps,

Cheers!



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brodedra
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Registered: ‎04-03-2013
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Message 6 of 10

Re: Lenovo B490 Notebook (3756)

Thanks for the link. I have installed the driver through the link you gave. I am afraid to say that the device driver is misbehaving with with my mouse. Sometime, my mouse just doesn't respond at all after installing this driver. It frozes for some strange reason. I even did a default selection on the settings and tried but the issue remains!

 

Installing drivers on Windows 8 has been a really horrible expereince with Lenovo B490! Can you help?

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Registered: ‎04-22-2013
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Message 7 of 10

Re: Lenovo B490 Notebook (3756)

Hi

 

You can try uninstalling the driver again,

    Go to Control Panel / Uninstall a program /     and look for Synaptics.

        Uninstall it and download the Updated driver fro Synaptics site here

                  http://www.synaptics.com/resources/drivers

Try using your touchpad with this driver, see if it helps

 

Best Regards

Solid Cruver.



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brodedra
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Posts: 15
Registered: ‎04-03-2013
Location: India
Views: 4,011
Message 8 of 10

Re: Lenovo B490 Notebook (3756)

Hi There!

 

Thanks for the help. It worked for some strange reason. Now, my trackpoint is working fine and smooth.

 

I was wondering if by any chance would you be able to help me out figure out what is the 'rescue key' useful for? I mean I roughly know it can help to recover or restore my system but it is not working as such. Do I need to install a driver or something to use this key? Unfortunately, I could not find any related information. I have Lenovo B490 running Windows 8 Pro.

 

Thanks.

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
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Message 9 of 10

Re: Lenovo B490 Notebook (3756)

hi

 

If I'm not mistaken, this is what you're saying

Capture.JPG

 

This button Has to be pressed while the system is OFF, then it will boot to the Recovery Page.

But this is known not to work if you:

    Install a different Operating System

    Change the Harddrive Partitioning

   

But you're are correct this will reinstall Windows Back to how it was from the store.

 

Regards

Solid Cruver



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brodedra
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Posts: 15
Registered: ‎04-03-2013
Location: India
Views: 3,989
Message 10 of 10

Re: Lenovo B490 Notebook (3756)

Yes in deed. The picture shows the exact stuff i'm looking for. Sadly, my system came in as a DOS and not OS OEM. So I had to manually install the OS and since I have had canged the disk partition, the native (system default) nomenclature would have been destroyed anyway so it's pretty useless peature for me I guess!

 

Anyway, thanks Solid_Cruver!

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