07-27-2016 07:53 AM
Just before I start, I have a Lenovo B5400 with a Windows 7 operating system.
Hello, so I have had my laptop since christmas 2014 and only a few days ago I encountered a problem.
I was noticing that my laptop was running especially slow and, being the impatient person that I am, I shut down my laptop using the power button. When I restarted my laptop again, however, (selecting "Start Windows Normally") I was horrified to see that my laptop went to the blue screen of death.
This is the bsod I encountered:
So my laptop automatically restarted and it brought me to this screen:
Selecting the recovery option, my laptop shows a black screen (that looks like windows xp) that says "windows is loading files" and it then shows the loading screen and, ultimately, to what I can only assume is the Lenovo recovery system page. It's a picture of a lifebuoy and the words "ThinkVantageTechnologies" with the Lenovo logo in the corner. Past the fan whirring and a loading sign on the mouse in the first few seconds, no further progress was made on this screen. I have repeated this whole process by force shutting down and starting over multiple times, but I still get the same result; no matter how long I wait (I have waited hours before now), nothing occurs and I am seemingly stuck on this page. (I am able to move the mouse when on this page)
I have provided a video of this whole process so you can fully see what is happening. I am no computer genius and I'm too scared to use Safe Mode or anything in fear of what it may delete. My laptop is NOT BACKED UP and I have AVG 2015 running. I would really like to keep all my files too. If anyone can help, I would appreciate it. I just wanted to check to see if anyone could help here before taking it to a repair shop.
Solved! Go to Solution.
07-29-2016 07:28 AM
Have you ran Lenovo's BIOS diags on it? It could be that you have a hardware issue. Try on boot up to select F10. This is Lenovo's diagnostics. Run the extended tests to see if it is a hardware issue. You can also try getting to a command prompt, usually F8, and run check disk with the repair switch. At a command prompt C:\ type "chkdsk /f" without the parenthesis. This should fix any errors on you hard drive. Good Luck!
07-29-2016 12:51 PM
Thank you so much for your help so far, I really appreciate it! I did find the errors;
Unfortunately, I did encounter a problem when doing Safe Mode with Command Prompt (video of tha included). Also, the message I got mentions backing up before taking action... If I need to do this, how would I go about doing it? (Considering I can't start up my laptop)
Again, thank you for your help.
07-30-2016 04:28 AM
Sorry to hear it is a hardware issue. Not knowing your level of technical skills, what I would suggest, and this is only a suggestion.
Order the recovery media from Lenovo, unless it came with them, many laptops did.
Buy a new hard drive and install it and the OS from the disks.
Buy a "Universal hard drive adapter". On Amazon it is about $30.00
Connect your old hard drive to your laptop with the adapter. The adapter has a USB cable.
Then copy your files from the old drive to your new drive.
Other than that, there are businesses that will do data recovery for a price and replace and install hard drive and OS as well. You would have to Google and find one that you like.
I hope you can retrieve all your data. Good Luck.
07-30-2016 07:37 PM
This is definitely a Hard Drive issue, the SMART test failure is the key. If you have a freind you can trust to help you with this (and is a techie) then you can try using a Linux OS DVD to boot the computer and see if your files are still intact before you spend money on a hard drive to USB adapter. If your files are intact, and can be seen from the Linux OS file manager it should be possible to recover them to a new drive as others have indicated.