12-04-2011 12:51 PM - edited 12-04-2011 02:26 PM
Lenovo G 770 17.3 Laptop
Which forum should this be in?. Nothing is crystal clear on which forum to use but, seeing other G series (770 included) this seems to be the correct forum regardless if this is referred to as an Idea line laptop by customer service (if you can call it that) over the phone.
Bought this Lenovo G 770 17.3 Laptop on Black Friday, online at Lenovo.com. Well more specifically, Lenovo Outlet.com. 563.00 and changed shipped to my door.
Okay cool, Lenovo supported Outlet right? That's what I thought.
Wait for it........... it gets better.
Upon receiving this Lenovo G 770 17.3 Laptop on Friday December 2nd, my wife put the power cord into the wall and charged it while I was at work.
(4 hours + goes by)
I turned it on...Added my name and all the standard bs of NEW ownership.
Went to unplug it and go into the den and start transferring everything from my Toshiba 17 inch laptop, it shut off.
Okay....... maybe the battery was not in correctly. Slid it out and back in.
Plugged it back in, Viola!!! it works. Okay not a problem, It could be a very very very low battery. (but one would think after 4 hours, it would be fully or at least SOMEWHAT charged right?) Nope, 0 %
Okay, not a problem, called customer service, they offered a replacement a replacement Lenovo G 770 17.3 Laptop sent to me, I thought, hey lets not get hasty and start sending laptops through the mail and burn up shipping costs) So how about just a battery?
OH NO.... This girl who was a """""technician""""" certified (after 48 seconds of 2 questions) ...Certified that it was the motherboard. Oh cool, that is fast, NOT ONE screw driver turned and SHE KNOWS.... How cool is that?
After changing 2 reps who wanted to send me a WHOLE replacement Lenovo G 770 17.3 Laptop sent to me which I HAD TO PAY FOR IN ADVANCE at FULL PRICE ( ABOUT 980.00)
Finally after a 3rd customer service rep. got me another battery coming, which I HAD TO PAY FOR IN ADVANCE.
Hmmm, something told me then this is not going well.
Oh but this gets better.................
I get the idea while the battery is being shipped to me.........to go to local retailers like Best Buy and Office Deopt and see if anyone can nail this down.
Easy test right?
Swap chargers and batteries with a display model versus mine.
All three stores were more than willing to lend a hand and display parts to help nail this down.
Did that at 3 stores.
Yeap, the Lenovo G 770 17.3 Laptop I bought will not charge ANY battery regardless of chargers used.
ALL 3 stores display Lenovos, WILL charge this battery from the Lenovo G 770 17.3 Laptop that I bought online.
So this is either the socket is failed in someway, or maybe this """"technician""""" who diagnosed this in 48 seconds, thousands of miles away was right, (and got lucky with her guess).
Okay not a big deal right? Just get a replacement Lenovo G 770 17.3 Laptop sent to me....
Here is the punchline:
WE cannot send you a replacement since this is a "Black Friday" item from Lenovo Outlet.com
It is not an authorized reseller. It is also a NON RETURNABLE item.
Oh really? Where was that at the point of sale? / click submit your order online?
I called my credit card company. They now know about this and the transaction is now been bounced.
Really Lenovo? Your customer service (at your convenience) is either "Linked" with each other and or not "Linked" with each other.
Got 4 different stories about replacement Laptops and then told I could not get one.
Oh one other thing, I get told that the 21 day replacement is only good from the POINT OF ORDER, then the POINT OF SHIPPED TO ME, then when it is MY HANDS...
I now own a Lenovo G 770 17.3 Laptop doorstop now.
Hmmm I wonder if I have one speaker or two after reading some other posts about Black Friday G series laptops.
Just think, I was a IBM and thinkpad fan for years and owned one of every version that came out every 6 months. Then bought a Toshiba 3 years ago and had 7 dvd / cd drive issues and got that fixed and SWORE I would get an IBM / thinkpad ish laptop.
Now I am thinking I should have went back to Toshiba
12-04-2011 05:41 PM
12-04-2011 06:57 PM - last edited on 12-04-2011 10:52 PM by andyP
Okay here is some photos.
I hope these are what you are looking for.
Photos are of the original box, invoice, and system screen shot to show I am on the level here.
Also shown is the orange flashing light I get, I have owned nothing BUT laptops so I know this is a standard "low battery warning" for the industry.
I removed the battery to check to see if it even recognized it. It does. as shown battery not detected when removed.
I get a upcharging icon as shown, then 30 seconds later it stops "loading up" the battery icon.
Orange light will flash for about 12 hours, then stops flashing and gives a WHITE LED or ORANGE sometimes and still 0%
Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules
12-04-2011 09:27 PM
Out of curiousity when you buy a refurbed product from their outlet, do you get a warranty?
Is there some certification that the product works?
It seems sad that they'd try to charge you when you just purchase dthe product. I can understand a few months later but I don't think what they're doing with you is fair.
Hopefully you'll get the situation resolved as it seems a Mod is taking down your info.
Hopefully you don't have to go through the Support/Depot night mare I'm going through either.
But just FYI you may want to review your photos again looks like you missed cutting out some info.
12-04-2011 09:31 PM - edited 12-04-2011 10:06 PM
I did re edit those and the server has not updated. thanks
By the way, I was told that it does have a one year bumper to bumper and can upgrade it to 3 years bumper to bumper and accident if I wanted.
What I do not get is whos story do I believe. 21 day return policy from when?
The kennedy assaination or from the point of "I saw it online" or when I get it in my hands or 21 secs after I start complaining about it.
I understand its a refurb, If they treat refurbs like red headed step children and garbage then how are they going to treat higher dollar ones? If they cannot take care of a 567.00 customer, how are they going to treat a 1500.00 Customer
If they do not have a refurb, send a new one.
OR let me take this to Valcomm in Salt Lake who is an authorized lenovo repair.
12-05-2011 08:14 AM - edited 12-05-2011 08:18 AM
I took it to Valcomm in Salt lake City. They repair Lenovos EXCEPT Idea Essential notebooks
Why? Because they cannot even get parts for an "OLD'machine"
I tried Uintah Bussiness Systems and they are now Canon Support.
I guess I'm hosed to get this fixed.
entered my zipcode 84119, then clicked Warranty center button and get this:
If I do not get an immediate replacement I will find another laptop company and buy one of theirs.
I refuse to send this to a "far far away land repair center" and have some clown pull all my passwords off of it.
This is ridiculous.
12-05-2011 08:37 AM
12-05-2011 11:10 AM - edited 12-05-2011 11:13 AM
Yes I did. I think our messages crossed in when he re asked. I sent a copy of the emailed order receipt and WN number.