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mariorcfilho
Paper Tape
Posts: 4
Registered: ‎07-25-2018
Location: BR
Views: 624
Message 1 of 6

Lenovo G40-70 - The Lenovo Solution Center showed this Critic Alert: Code - "W1JW3GM8E-M3BGQC"

I coldn't find this error code in the topics. As it is a critical fail, I'd appreciate some help here. Thanks in advance. 

Sr Support Specialist
Posts: 7,811
Registered: ‎11-30-2015
Location: PH
Views: 612
Message 2 of 6

Re: Lenovo G40-70 - The Lenovo Solution Center showed this Critic Alert: Code - "W1JW3GM8E-M3BG

Hi mariorcfilho,

 

Welcome to the Community Forums.

 

The result codes are internal and needs same internal tool from tech support to decode but it would still have description on it if you can share it with the community. You can also include symptoms that promted you to run the hardware test if any.

 

Update us soon as convenient.

 

Regards



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mariorcfilho
Paper Tape
Posts: 4
Registered: ‎07-25-2018
Location: BR
Views: 600
Message 3 of 6

Re: Lenovo G40-70 - The Lenovo Solution Center showed this Critic Alert: Code - "W1JW3GM8E-M3BG

Thank you for your help. This is the LSC screenshot. By the way, the laptop is running slow and sometimes hangs (symtoms).

 

 

Details.png

mariorcfilho
Paper Tape
Posts: 4
Registered: ‎07-25-2018
Location: BR
Views: 598
Message 4 of 6

Re: Lenovo G40-70 - The Lenovo Solution Center showed this Critic Alert: Code - "W1JW3GM8E-M3BG

Sorry, here is one more screen shot...

 

Details 2.png

 

Sr Support Specialist
Posts: 7,811
Registered: ‎11-30-2015
Location: PH
Views: 587
Message 5 of 6

Re: Lenovo G40-70 - The Lenovo Solution Center showed this Critic Alert: Code - "W1JW3GM8E-M3BG

Hi mariorcfilho,

 

Failed read and short SMART test indicates that you may expect harddrive to crash soon and you would need to backup as soon as possible and replace the storage. This goes with the symptoms of slow performance and random freezing you are having.

 

Take this opportunity to back up your files and perhaps create a recovery media if possible.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

mariorcfilho
Paper Tape
Posts: 4
Registered: ‎07-25-2018
Location: BR
Views: 582
Message 6 of 6

Re: Lenovo G40-70 - The Lenovo Solution Center showed this Critic Alert: Code - "W1JW3GM8E-M3BG

Thank you guys.

 

I am, at this moment, taking the suggested steps.

 

Best regards.

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