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gpatriadi
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Location: ID
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Message 1 of 8

Lenovo G41 AMD A6 Windows 7 Professional can't connect hdmi display

Hi Lenovo Masters,

 

I have a problem with my new Lenovo G41 with AMD A6 laptops. There is no display shown when i connect my HDMI to HDMI cable from my Laptop to TV. Please help. I also attached the print screen of the screen resolution menu.

 

Regards,

Ghani

Retired Support Specialist
Posts: 1,803
Registered: ‎12-12-2016
Location: IN
Views: 663
Message 2 of 8

Re: Lenovo G41 AMD A6 Windows 7 Professional can't connect hdmi display

Hi there,

 

Welcome to Lenovo Community! Happy to have you here

 

As I understand that are facing issue while connecting HDMI display in your Lenovo G41

Looking at the image which you have posted looks like Display driver is not installed in your system.

Try updating the drivers or post the MTM overhere 

 

I hope the above information helps.

Please feel free to post in Lenovo Community Forums if you have any further queries!

 

 

Regards,

Prabhansh

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gpatriadi
Fanfold Paper
Posts: 7
Registered: ‎02-05-2017
Location: ID
Views: 638
Message 3 of 8

Re: Lenovo G41 AMD A6 Windows 7 Professional can't connect hdmi display

Hi Prabhansh,

 

Thanks for the reply, any link that i can follow to update my driver? Because as far as i know i already update all my driver via lenovo support center, and i also already downloaded drivers from AMD website.

 

For the MTM (Microsoft Test Manager), any link that i can follow for this test?

 

Regards,

Ghani

Retired Support Specialist
Posts: 1,803
Registered: ‎12-12-2016
Location: IN
Views: 634
Message 4 of 8

Re: Lenovo G41 AMD A6 Windows 7 Professional can't connect hdmi display

Hi Ghani, 

 

If possible can you share me the snaps of Device manager>Display Adapters.

And MTM means (Machine Type Model) for say Lenovo G41-35 (80M7XXX) & don't post Serial number overhere.

If you are not getting that you can ping me the Serial number in private message.

 

 

Regards,

Prabhansh

_______________________________________________

Tap that Kudos button if I helped.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

____________________________________________________
ThinkPad T440p| Intel® Core™ i5-4300M| 2.6 GHz Dual core| 8GB
gpatriadi
Fanfold Paper
Posts: 7
Registered: ‎02-05-2017
Location: ID
Views: 608
Message 5 of 8

Re: Lenovo G41 AMD A6 Windows 7 Professional can't connect hdmi display

Hi Prabhansh,

 

My MTM is G41-35 (80M7003XID). There is an unknown device too, can you check it too? Thanks

 

Regards,

Ghani

Retired Support Specialist
Posts: 1,803
Registered: ‎12-12-2016
Location: IN
Views: 604
Message 6 of 8

Re: Lenovo G41 AMD A6 Windows 7 Professional can't connect hdmi display

Hi Ghani,

 

As per the snaps which you have shared, its clearly stating that system doesn't have Graphics driver installed in it.

So you need to update it for A6-7310 (32bit) & A6-7310 (64bit) depending upon the Operating system which you have.

Note- Download Radeon Software not the AMD minimal setup

 

Do let us know how it goes?

Please feel free to post in Lenovo Community Forums if you have any further queries!

 

Regards,

Prabhansh

_______________________________________________

Tap that Kudos button if I helped.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

____________________________________________________
ThinkPad T440p| Intel® Core™ i5-4300M| 2.6 GHz Dual core| 8GB
gpatriadi
Fanfold Paper
Posts: 7
Registered: ‎02-05-2017
Location: ID
Views: 585
Message 7 of 8

Re: Lenovo G41 AMD A6 Windows 7 Professional can't connect hdmi display

Hi Prabhansh,

 

It works.. Great, thanks.. Now i can connect my notebooks to my TV. I have another problem, should i open a new thread?

 

Regards,

Ghani

Retired Support Specialist
Posts: 1,803
Registered: ‎12-12-2016
Location: IN
Views: 583
Message 8 of 8

Re: Lenovo G41 AMD A6 Windows 7 Professional can't connect hdmi display

Hello again, 

 

Glad to hear that Smiley Happy & you can let me know if I can sort it out.

 

Regards,

Prabhansh

____________________________________________________
ThinkPad T440p| Intel® Core™ i5-4300M| 2.6 GHz Dual core| 8GB

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