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ncem
Paper Tape
Posts: 2
Registered: ‎04-06-2016
Location: MY
Views: 1,328
Message 1 of 6

Lenovo G480 Overheating and Hard Disk Bad Sectors

Hello. I have been using my Lenovo G480 for approximately 3 years and 2 months.
OS: Windows 8.1 Processor: Intel Core i5 3210M @ 2.50GHz
RAM: 8GB Motherboard: LENOVO INVALID (U3E1)
Graphics Card: Intel HD Graphics 4000 (Lenovo) / 2047MB NVIDIA GeForce GT 635M (Lenovo)
Storage: 931GB Western Digital WDC WD10JPVT-25A1YT0 (SATA)

Several issues have been coming up for the past two weeks.
1. The notebook overheats, going as far as to 80-90C. (It might have reached 100C, but shut down)
2. It occassionally shuts down itself. (I assume due to issue 1)
3. It has been giving KERNAL_DATA_INPAGE_ERROR quite frequently for the past week or so (almost daily).
At first I suspected issue 3 to be due to the RAM, as I have received notifications to reduce running programs in the past, but the memory diagnosis showed no problems.
So, I ran a hardware scan on Lenovo Solution Center and it failed the Targeted Read Test.
I went through some event logs and the issue "The device, \Device\Harddisk0\DR0, has a bad block." has showed up several times too.
"The device UMDF HID minidriver Device (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 4 more times. Please contact the device manufacturer for more information about this problem." came up too, I suspect due to my laptop crashing with KERNEL_DATA_INPAGE_ERROR.

However, Speccy and SeaTools for Windows showed no issues.

May I know how I should go about this? I understand that my hard disk most likely has bad sectors, and that I should replace it as soon as possible. Is there any other way to go about it though? I was hoping my notebook could lasts at least until I graduate because I can't afford to get a new one at the moment...
Also, what could be the reasons for causing the hard disk issues? Is the constant overheating (I suspect partially due to the heat wave occurring in my country now) possibly resulting in hardware damage?
SeniorGuru
Posts: 2,325
Registered: ‎11-07-2014
Location: US
Views: 1,308
Message 2 of 6

Re: Lenovo G480 Overheating and Hard Disk Bad Sectors


@ncem wrote:
Hello. I have been using my Lenovo G480 for approximately 3 years and 2 months.
@os: Windows 8.1 Processor: Intel Core i5 3210M @ 2.50GHz
RAM: 8GB Motherboard: LENOVO INVALID (U3E1)
Graphics Card: Intel HD Graphics 4000 (Lenovo) / 2047MB NVIDIA GeForce GT 635M (Lenovo)
Storage: 931GB Western Digital WDC WD10JPVT-25A1YT0 (SATA)

Several issues have been coming up for the past two weeks.
1. The notebook overheats, going as far as to 80-90C. (It might have reached 100C, but shut down)
2. It occassionally shuts down itself. (I assume due to issue 1)
3. It has been giving KERNAL_DATA_INPAGE_ERROR quite frequently for the past week or so (almost daily).
At first I suspected issue 3 to be due to the RAM, as I have received notifications to reduce running programs in the past, but the memory diagnosis showed no problems.
So, I ran a hardware scan on Lenovo Solution Center and it failed the Targeted Read Test.
I went through some event logs and the issue "The device, \Device\Harddisk0\DR0, has a bad block." has showed up several times too.
"The device UMDF HID minidriver Device (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 4 more times. Please contact the device manufacturer for more information about this problem." came up too, I suspect due to my laptop crashing with KERNEL_DATA_INPAGE_ERROR.

However, Speccy and SeaTools for Windows showed no issues.

May I know how I should go about this? I understand that my hard disk most likely has bad sectors, and that I should replace it as soon as possible. Is there any other way to go about it though? I was hoping my notebook could lasts at least until I graduate because I can't afford to get a new one at the moment...
Also, what could be the reasons for causing the hard disk issues? Is the constant overheating (I suspect partially due to the heat wave occurring in my country now) possibly resulting in hardware damage?

Welcome to the Forum!

 

For what you are reporting you have several issues present:

  • Overheating
  • Failing Hard Disk Drive (bad sectors)
  • Instability (caused by overheating / bad hard disk)
  • Age of notebook

If you have not cleaned out the dust / debries from your notebook with a can of compressed computer air the heatsink fins and the fan blades may have become clogged and are failing to perform efficiently.  This also goes for the other internal electronics as a layer of dust acts like a blanket to retain heat.  Additionally it would be a good time to replace the conductive thermal paste between CPU and heatsink or heatblock.  I use Arctic Silver on all my builds and highly reccomend it.  Also you should check to make sure the fan is working (pushing air)  or not.

 

The hard disk may indeed be failing or on the verge of catasrophic failure, especially if you are getting bad block errors on one test then not on another.  This "random" disk drive failure can mean the read/write heads are loosing the abilty to pickup and put down data blocks on the disk drive or the platters are loosing magnetic properties.  Either case would indicate a need to back up your critical files (documents, photos and music) to either cloud or external disk immediately to avoid data loss.

 

Also - if you have never made your recovery disks you need to do so  ASAP...  This is essential for changing out or replacing the hard drive.  If you do not use or have recovery disks you will need a retail copy of Windows and perform a clean install.

 

Hope that helps!

 

CB


I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.
Sr Support Specialist
Posts: 8,867
Registered: ‎11-30-2015
Location: PH
Views: 1,304
Message 3 of 6

Re: Lenovo G480 Overheating and Hard Disk Bad Sectors

Hi ncem , 

 

Welcome to the Community Forums.

 

FIrst is to back up every important files that you need while you can still boot on Windows. 

Create a recovery media as soon as possible .

reference: https://support.lenovo.com/us/en/documents/ht076024 

 

Run chkdsk /r to attempt repair bad sectors and read files on it and sfc /scannow (using and administrator cmd) to repair windows system files (for logical /soft bad sectors) .  

 

You may also run differential diagnostics using this and this , LSC are more sensitive to early integrity detection so it's imperative that you back up your files just incase you need to replace the harddrive and use the recovery image to reinstall windows on it. (for hard/ physical bad sectors) 

 

Reference : (common causes of bad sectors as discussed )

Bad Sectors Explained: Why Hard Drives Get Bad Sectors and What You Can Do About It 

 

Update us how it goes. 

 

 

Regards



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ncem
Paper Tape
Posts: 2
Registered: ‎04-06-2016
Location: MY
Views: 1,254
Message 4 of 6

Re: Lenovo G480 Overheating and Hard Disk Bad Sectors


@CBHedricks wrote:

@ncem wrote:
Hello. I have been using my Lenovo G480 for approximately 3 years and 2 months.
@os: Windows 8.1 Processor: Intel Core i5 3210M @ 2.50GHz
RAM: 8GB Motherboard: LENOVO INVALID (U3E1)
Graphics Card: Intel HD Graphics 4000 (Lenovo) / 2047MB NVIDIA GeForce GT 635M (Lenovo)
Storage: 931GB Western Digital WDC WD10JPVT-25A1YT0 (SATA)

Several issues have been coming up for the past two weeks.
1. The notebook overheats, going as far as to 80-90C. (It might have reached 100C, but shut down)
2. It occassionally shuts down itself. (I assume due to issue 1)
3. It has been giving KERNAL_DATA_INPAGE_ERROR quite frequently for the past week or so (almost daily).
At first I suspected issue 3 to be due to the RAM, as I have received notifications to reduce running programs in the past, but the memory diagnosis showed no problems.
So, I ran a hardware scan on Lenovo Solution Center and it failed the Targeted Read Test.
I went through some event logs and the issue "The device, \Device\Harddisk0\DR0, has a bad block." has showed up several times too.
"The device UMDF HID minidriver Device (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 4 more times. Please contact the device manufacturer for more information about this problem." came up too, I suspect due to my laptop crashing with KERNEL_DATA_INPAGE_ERROR.

However, Speccy and SeaTools for Windows showed no issues.

May I know how I should go about this? I understand that my hard disk most likely has bad sectors, and that I should replace it as soon as possible. Is there any other way to go about it though? I was hoping my notebook could lasts at least until I graduate because I can't afford to get a new one at the moment...
Also, what could be the reasons for causing the hard disk issues? Is the constant overheating (I suspect partially due to the heat wave occurring in my country now) possibly resulting in hardware damage?

Welcome to the Forum!

 

For what you are reporting you have several issues present:

  • Overheating
  • Failing Hard Disk Drive (bad sectors)
  • Instability (caused by overheating / bad hard disk)
  • Age of notebook

If you have not cleaned out the dust / debries from your notebook with a can of compressed computer air the heatsink fins and the fan blades may have become clogged and are failing to perform efficiently.  This also goes for the other internal electronics as a layer of dust acts like a blanket to retain heat.  Additionally it would be a good time to replace the conductive thermal paste between CPU and heatsink or heatblock.  I use Arctic Silver on all my builds and highly reccomend it.  Also you should check to make sure the fan is working (pushing air)  or not.

 

The hard disk may indeed be failing or on the verge of catasrophic failure, especially if you are getting bad block errors on one test then not on another.  This "random" disk drive failure can mean the read/write heads are loosing the abilty to pickup and put down data blocks on the disk drive or the platters are loosing magnetic properties.  Either case would indicate a need to back up your critical files (documents, photos and music) to either cloud or external disk immediately to avoid data loss.

 

Also - if you have never made your recovery disks you need to do so  ASAP...  This is essential for changing out or replacing the hard drive.  If you do not use or have recovery disks you will need a retail copy of Windows and perform a clean install.

 

Hope that helps!

 

CB



@spidey101 wrote:

Hi @ncem , 

 

Welcome to the Community Forums.

 

FIrst is to back up every important files that you need while you can still boot on Windows. 

Create a recovery media as soon as possible .

reference: https://support.lenovo.com/us/en/documents/ht076024 

 

Run chkdsk /r to attempt repair bad sectors and read files on it and sfc /scannow (using and administrator cmd) to repair windows system files (for logical /soft bad sectors) .  

 

You may also run differential diagnostics using this and this , LSC are more sensitive to early integrity detection so it's imperative that you back up your files just incase you need to replace the harddrive and use the recovery image to reinstall windows on it. (for hard/ physical bad sectors) 

 

Reference : (common causes of bad sectors as discussed )

Bad Sectors Explained: Why Hard Drives Get Bad Sectors and What You Can Do About It 

 

Update us how it goes. 

 

 

Regards


 

Thanks for the replies and I apologise for the late reply.

It was found that my laptop's fan broke, so it was sent for repair to replace the fan and hard disk. 

 

Thanks again for the help.

Sr Support Specialist
Posts: 8,867
Registered: ‎11-30-2015
Location: PH
Views: 1,247
Message 5 of 6

Re: Lenovo G480 Overheating and Hard Disk Bad Sectors

Hi ncem , 

 

Greetings.

 

Good that you have everything repaired and getting back to us here on the Community for the update.

 

Please feel free to visit or share your ideas here on our community at anytime as this can be something helpful for our fellow members.

 

Best luck to your endeavors .

 

 

Cheers



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

SeniorGuru
Posts: 2,325
Registered: ‎11-07-2014
Location: US
Views: 1,233
Message 6 of 6

Re: Lenovo G480 Overheating and Hard Disk Bad Sectors


@spidey101 wrote:

Hi @ncem , 

 

Greetings.

 

Good that you have everything repaired and getting back to us here on the Community for the update.

 

Please feel free to visit or share your ideas here on our community at anytime as this can be something helpful for our fellow members.

 

Best luck to your endeavors .

 

 

Cheers


Agreed!

 

Cheers!....

 

CB


I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.

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