12-17-2015 07:10 AM - edited 12-17-2015 07:30 AM
my brand new preinstall 4 months old lenovo laptop getting black screen after lenovo logo.
Day before yesterday i treid to factory reset my lenovo laptop, after it almost completed and after loging with microsoft account i got an error that the account is already sign in and create local account.
I create local account and when i put password. it struct on Welcome page. and when i try to force restart the laptop , now its getting some black page after lenovo logo.
That black will be there for 20-30 minutes and then an error come and it goes to auto repair and then again it getting same problem, getting black screen after lenovo logo.
Please sir, i need that laptop, for my work purpose. please give me some better solution , as soon as possible
12-18-2015 06:52 AM - edited 12-18-2015 06:55 AM
Hi zoheb_syed ,
Welcome to the Community Forums.
Doing factory reset would delete everything and repartitioned with new Windows on it just like out of the box .
Lenovo splash screen is a good sign that power goes in the computer and the devices required for a working machine.
For as long as you back up your files , try doing the Lenovo Restore using the Novo key (no.2 page 9).
Just turn off the pc and use the Novo button to turn it on . Novo menu would give the System Recovery
Soon as done , create a local account and proceed.
If it goes to a black screen during the process , I recommend you call in tech support for repair.
Most likely there would be a problem with the GPU since rendering on Windows failed.
You can also check the display on any external monitor to see if the display would work externally to isolate LCD or cable issue .
If the computer finish up with the restoration then run Lenovo diagnostics.
Tech support can give you repair options or if BIOS update is neccessary .
Best check on your warranty for the type of repair service you would expect (either sending to depot or Onsite repair)
Considering the turn around time of the repair , which I know that you need it on a daily basis for work Try above step and let us see how it works.
Hope this helped you get things done on your issue.
12-18-2015 10:17 PM
But. i didnt created backup. because my system got too much slow. thats why i reset it. and it happens.
what i will do now, when i didnt have backup. also
12-19-2015 12:54 AM
12-19-2015 02:34 AM
Thanks for replay
I check my warrenty. Its was an 2EZ warrenty which will expire on 17 May 2017, but now i am in Qatar country, and all the papers for the laptop was there in my Home country india.
If i go to authorized support center in qatar, will they ask me about warrenty paper or some other documents.
12-19-2015 05:33 AM
Hi zoheb_syed ,
Using those info you posted . You may want to avail of the International coverage you have .
You can call Lenovo
You can also read the following for additional info
Hope this answer helped you to resolve your issue.
12-24-2015 05:45 AM
Is warrenty is not applicable for software related problem. As when i call and goto the service center, they told they will charge if there was software related problems. like if they need to reinstall OS, they will charge minimum 150 QR (41.2$).
Currently. i cannot afford that much because i am not there in my home country, so can you give me a better solution for this.
Thanks for your time
12-24-2015 08:31 AM
Hi zoheb_syed ,
Did you mentioned it to them that you have tried using factory reinstall,
Techs may have pre assumed probable software issue due to failure on logging in.
Again , you may try to perform a full factory restore ( it will delete everything on the computer) .
But this time , do not create a microsoft account .
Sign in without a Microsoft account at the bottom. Local.
Reminder: for as long as you back up your files , try doing the Lenovo Restore using the Novo key (no.2 page 9).
Just turn off the pc and use the Novo button to turn it on . Novo menu would give the System Recovery , choose initial backup .
Keep the case number from your initial call and once you have restored the pc . run the diagnostics .
The factory image is the certified condition that system would be running on a quality tested state , if same issue happens from a fresh restoration , then most likely there is an issue.
Have us updated how it goes.
12-26-2015 11:46 PM
Thanky you sir for replay,
But unfortunately, before doing this i didnt created backup, its due to my system got too much slow and by mistake without creating backup i click factory reset and this happen.
I tried using NOVA button and system restore. but an "Preparing Automatic repair" will appear and then i am getting that black screen.
Is there any solution for this, that i can do,
12-28-2015 06:25 AM
Hi zoheb_syed ,
Have you tried giving tech support a return call?
You may inform them that you have tried doing the Novo key and would not work.
The Novo backup image is the restore utility hidden on its own partition .
Any problem on Windows should not affect it.
It may be that the system have a bad image/ driver or a bad sector on the harddrive itself .
On your end , you can try to power drain the computer.
Turn off the pc , remove the battery (page 33) , remove the harddrive (page 34) , unplug the charger then press and hold down the power button for 15 seconds. Release and press it again for another 15 seconds.
Hope this helped you decide on your next step.
Update us how it goes.