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zoheb_syed
Paper Tape
Posts: 7
Registered: ‎12-17-2015
Location: India
Views: 323
Message 11 of 18

Re: Lenovo G50-30 : getting black screen after lenovo logo

 

Thanks for replay sir,

 

As you told i did that process, remove battery, remove harddrive and press and hold power button , etc,

But the same black screen problem occur after lenovo logo.

 

Can you please check this youtube video. i had taken regarding my problem. ( https://www.youtube.com/watch?v=iIsNMik5yEQ)

 

And when i run  lenovo diagnostics, i notice that there is no fan, and when i run diagnostics to harddrive i got some bad sectors

 

SMART Status Test                                                     : Passed

 

Targeted Read Test

   ( Bad sector was found 24090128 )                     : Failed

 

Random Seek Test                                                      : Passed

Funnel Seek Test                                                         : Passed

 

Smart Short Self Test

     ( Bad sector was found 22454160 )                     : Failed

 

Smart Drive Self Test                                                    : Passed

 

 

Is there any solution , we can get, which i can do,

 

why its showing FAN Not Avaiable ,

 

What if i click scan and recover bad secotor ( If i select this they show warning "before start backup all files,inculding OS) Should i do this, and recover my bad sector. Is this will help me,

 

Your help is much appriciate

 

Thank you

Sr Support Specialist
Posts: 8,368
Registered: ‎11-30-2015
Location: PH
Views: 311
Message 12 of 18

Re: Lenovo G50-30 : getting black screen after lenovo logo

Hi zoheb_syed ,

 


Good job on the diagnostics.

 

As we have suspected , the harddrive is causing the problem .
Scan / repair and even chkdsk /r can help mark the bad sectors and recover the files.

It fails when it tries to load windows so most likely the files for windows may be on that bad sectors as what you had on the video.

 

Forward this error message to tech support to prove that there is an issue with the harddrive , and it actually faied on Smart Short Self Test and Targeted Read Test . 

 

Similar thread on this post 

 

You can call Lenovo

  • Qatar 97440203800  to check your options for repair.

You can also read the following for additional info

International Warranty Service Terms And Conditions (English)

International Warranty Phonelist

Lenovo International Warranty Service Facts and Tips

 

Update us how it goes. 

 

 

Regards,



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zoheb_syed
Paper Tape
Posts: 7
Registered: ‎12-17-2015
Location: India
Views: 288
Message 13 of 18

Re: Lenovo G50-30 : getting black screen after lenovo logo

Thank You sir,

 

 

But now i Moved to Hyderabad, India. Is there any authorized service center in Hyderabad, India. which you know.

 

I will try there in India only,

 

And if there is any troubleshoot which i can do, that will more appriciate.

 

Thank You

Sr Support Specialist
Posts: 8,368
Registered: ‎11-30-2015
Location: PH
Views: 262
Message 14 of 18

Re: Lenovo G50-30 : getting black screen after lenovo logo

Hi zoheb_syed , 

 

 

Greetings. 

 

I believe that you already have done your share of the troubleshooting . 

Just call tech support India and inform them the diagnostic result you had previously. 

 

English and Hindi
(Primary) 1800-419-7555 (Tata) (Secondary) 1800-3000-5366 (Reliance) Click here for Email support (http://support.lenovo.com/in/hi/emailsupport)
Schedule a Callback for faster support

 

 

Have us updated how it goes.

 

 

Regards,



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Ayanda
What's DOS?
Posts: 2
Registered: ‎04-03-2017
Location: ZA
Views: 97
Message 15 of 18

Re: Lenovo G50-30 : getting black screen after lenovo logo

I have issues with my Lenovo G50-30 laptop I'm getting a blankbad screen (black) but the lights are on what could be the problem and how do I fix it??
Sr Support Specialist
Posts: 8,368
Registered: ‎11-30-2015
Location: PH
Views: 93
Message 16 of 18

Re: Lenovo G50-30 : getting black screen after lenovo logo

Hi Ayanda , 

 

Greetings. 

 

I would suggest creating a new post as the symptom may be different from yours. 

What you can include are steps to isolate the issue like checking on the BIOS by powering using the novo button. 

Test if there is a display on external monitors, check if pressing the caps lock would respond and if there are audible Windows log in sounds that would play. 

 

Regards

 

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
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Ayanda
What's DOS?
Posts: 2
Registered: ‎04-03-2017
Location: ZA
Views: 91
Message 17 of 18

Re: Lenovo G50-30 : getting black screen after lenovo logo

 There's no response... what else should I do?

Sr Support Specialist
Posts: 8,368
Registered: ‎11-30-2015
Location: PH
Views: 89
Message 18 of 18

Re: Lenovo G50-30 : getting black screen after lenovo logo

Hi Ayanda , 

 

The systemboard should be checked and to be taken to a service center if needed . 

As it seem not to complete a good post ( power on self test) , video chip may be at fault.

 

Regards



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