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Yasuo
Blue Screen Again
Posts: 4
Registered: ‎07-20-2015
Location: Idaho
Views: 1,548
Message 1 of 7

Lenovo G50-45 Keyboard not functioning properly

When I type number keys on the top of the keyboard it inputs other keys on the keyboard as well, for example when i press 3 it types "e3" and if i press 2 it presses 2 and capslock. Also my backspace key brings up the display options and while caps lock is active none of the letter keys work as well as the capslock key itself making it impossible to turn it off without an external keyboard. Also when the capslock key is pressed while in a text input it types /BN. I feel as though it might be a problem with the keyboard itself and not the software. I have also tried contancting the lenovo support center over the phone but it just keeps cutting out so i can't ask them about it.

Retired Support Specialist
Posts: 1,226
Registered: ‎11-18-2012
Location: Egypt
Views: 1,486
Message 2 of 7

Re: Lenovo G50-45 Keyboard not functioning properly

Dear Yasuo,

 

Thank You For Contacting Lenovo.

 

Kindly try to shut down the machine get the battery out and keep the charger connected then press and hold the power button for 10 continues seconds.

 

Attach the battery then power on the machine to test the keyboard.

 

Hope this helps. Do post back if the issue persists.



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Social Support Agent
Social Support Agent
Posts: 2,422
Registered: ‎08-10-2014
Location: IN
Views: 1,461
Message 3 of 7

Re: Lenovo G50-45 Keyboard not functioning properly

Hi Yasuo,

 

Boot the system into safe mode and check for the issue, also change the language and check, to change the language to go control panel and select language and region. Under this select keyboard and language and select change keyboard and check for the issue.

 

Best regards,         

 

Ashwin. S



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Yasuo
Blue Screen Again
Posts: 4
Registered: ‎07-20-2015
Location: Idaho
Views: 1,445
Message 4 of 7

Re: Lenovo G50-45 Keyboard not functioning properly

Nether of these are fixing the problem, though I thank you for trying.

SeniorGuru
Posts: 2,363
Registered: ‎11-07-2014
Location: US
Views: 1,439
Message 5 of 7

Re: Lenovo G50-45 Keyboard not functioning properly

Did any liquid get onto the keyboard or did the notebook suffer a drop? If it was exposed to either issue this could be a problem with the connector on the ribbon cable or even the main system board.

You may want to contact Lenovo support to have a service center inspect your notebook for physical damage.

CB

I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.
Yasuo
Blue Screen Again
Posts: 4
Registered: ‎07-20-2015
Location: Idaho
Views: 1,427
Message 6 of 7

Re: Lenovo G50-45 Keyboard not functioning properly

There was a little amount of rubbing alchohol used to clean out some keys that had been dirty, but I had shut off the laptop before cleaning it and didn't start it up untill it had dried, but maybe that had caused an issue. It hasn't been dropped that I know of.

SeniorGuru
Posts: 2,363
Registered: ‎11-07-2014
Location: US
Views: 1,423
Message 7 of 7

Re: Lenovo G50-45 Keyboard not functioning properly

Rubbing alcohol is not pure, can cause deposits and also affect rubberized components. Would suggest using approved cleaning solution designed for electronics as an alternative. This may have affected the rubberized membrane that is inside the keyboard itself or deposited a film over the connectors.

I would suggest calling Lenovo support to have a service center look into the issue and replace the keyboard if possible.

I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.

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