07-10-2017 11:46 AM
Solved! Go to Solution.
07-10-2017 02:00 PM
Welcome to the Community Forums.
It would help isolating a bootup issue with a failed POST (power on self-test) scenario here on our case.
Unplugging and removing the hard drive (page37 of the hardware manual here) from the machine should allow us to stay and navigate through the BIOS splash screen halting any Windows boot.
Without the hard drive, plug in the AC adapter and use the Novo button (item 7 page 69) to power on the system. The Novo Menu would appear and BIOS setup as one of the choices.
You may take this opportunity also to backup your files from the removed drive by placing it in a hard drive enclosure or another machine if needed. Else placing the hard drive while doing the Novo key would have System Recovery as one of the options that can do a factory reset but would lose your data file in the process.
Update us how it goes.
07-10-2017 04:24 PM
07-10-2017 05:19 PM
Could you try removing the CD drive and harddrive at the same time. then use the novo button to turn on.
A working BIOS flash screen is a good indication of a successful POST. It verified that the motherboard on a mahine level is able to interpret the command and process it.
07-10-2017 06:33 PM
07-11-2017 08:56 AM
Now that we do not have a harddrive or a CD drive, we expect that message for IPV4 network boot as the system cannot find a boot image to start.
Without any battery, just plug the ac charger and try to turn on normally then keep tapping FN + F2 on start in hope that the BIOS menu to appear.
Would it still not show any display ?
If so then probable issue could be a failed display chip or integral part of the systemboard that you need to have it checked for board servicing with any local service center.
Update us how it goes.
07-11-2017 03:50 PM
07-12-2017 10:03 AM - last edited on 07-13-2017 08:13 AM by Majestic
I tried booting it up again today without the hard drive, cd drive, or battery. after I hit fn f2 this new menu showed up right away. What do you think I should do next. Do you think it was the battery that was causing the loop? Thanks
Mod's Edit: Image of BIOS screen was removed for owner's protection as it showed the serial number of member's computer
07-12-2017 10:16 AM
This image is the BIOS screen.
Try going to exit tab and load optimal defaults then save and exit.
Turn off and unplug the charger and try placing back the SSD and HDD but without the battery.
Plug back the charger and normally turn on using the power button.
If this goes on a loop, remove the SSD and keep the HDD on restart.