03-09-2016 08:03 AM
My laptop was not charging anymore so I send it to a service center so they repair the charging port of the laptop but after the repair the laptop says that "plugged in but not charging". I've searched all over the internet for a solution and those solutions doesn't work for me but if you charge it when it is turned off it is charging and you can see it through the indicator and another problem is when i turn on the pc randomly the battery percentage will drop to 7% and I don't know why the service center tried an another OS from another hard drive but its still not charging normally, PLEASE I NEED YOUR HELP GUYS ANY HELP WILL BE APPRECIATED. PLEASE !!! Power Problems are the worst cause you cant even use the PC without it. 🙂
03-09-2016 09:36 AM
Hi acejavier10 ,
Welcome to the Community Forums.
Initially , in such issue first to try is remove microsoft acpi-compliant control method battery .
Try uninstalling Energy Management and shutdown the pc, unplug the ac charger and remove the battery .
Without battery and charger , press down the power button for 15 seconds to drain remaining power.
Place back the battery and charger and use the Novo button (Item 2 page 9 left side) to turn on pc.
Novo screen should appear offering BIOS set up . F9 to load defaults , F10 to save and exit.
Without the Energy manager , restart the pc and check .
You may reinstall it back from the support site under power management.
You can review the power checkout step guide provided here (page21-22) .
Update us how things go.
03-09-2016 11:49 PM
UPDATE: I've already done this method and nothing happens, additional problem : my laptop won't start with just the charger (AC-adapter) alone I still need to insert the battery for the PC to start.
PS: When the battery is removed and if i try to start the PC with the charger alone it only gives me a white light blink in the indicator but the PC doesn't starts, and for me tp charge my laptop I still need to shutdown the PC and plug in the charger for it to be charged.
03-10-2016 05:34 AM
.Hi acejavier10 ,
Based on what you have described , it seems to lead more on Issue with either systemboard or power board and cable.
As initial troubleshooting, (power checkout page 21) when battery is removed , the system should power on .
It would be best to have it reported to the service center for further repair.
Allow them to decide whether there would be any need for BIOS firmware update (read on guidelines). Latest update is for to fix storage mode lost when shutdown without AC power and may not relate to issue on hand.
Since power board was already replaced , it may be the there is a need for the systemboard for further check.
Update us how thing would go for you.