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8 Posts

11-22-2018

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Lenovo G50-70 shuts off ramdomly

2018-11-22, 14:57 PM

Hello all,

I have a G50-70 with windows 10, CPU i7, GPU Radeon R5 M230, RAM 16GB.

My issue is that the computer shuts off ramdomly, even when it has been just turned on, I've seen the issue with people that where doing something stressfull for the CPU, but to me, it happens mostly while I'm using Fusion 360, whatching a video in Youtube, or just when the laptop is in standbay... as mentioned it happens also when it has been just turned on.
I've already cleaned the Fan and all the interior of the motherboar from any kind of dust, I've performed several scannings with Antivirus and Anty Malware and it is clean, when I play it doesn't happen, but as soon as I close the game, it shuts off.
this started to happen a couple of months ago, the laptop was in my backpack in my room (and it wasn't used for maybe 3 months), I took it out just to let him update, and I found out that my keyboard was not working properly (I've replaced it with an original one and now it works) and this issue appeared. before that it has never done anything worng.
I've sent an email to lenovo's support but it was greatly ignored (I hope this forum doesn't do the same).

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1815 Posts

08-02-2018

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  • Message 2 of 14

Re: Lenovo G50-70 shuts off ramdomly

2018-11-23, 0:42 AM


Hi Rf88! Welcome to our forums community. Are you experiencing any overheating on the machine? Have you check if there are pending updates from Windows? Try also running the update from the Lenovo Vantage app and install all available updates then restart the computer. Update us how it goes.



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8 Posts

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Re: Lenovo G50-70 shuts off ramdomly

2018-11-23, 13:45 PM
Both CPU and GPU doesn't go over 40°C... the pc it's always up to date... yesterday I've hard reset it (took out battery and disconected the PSU, pushed the power button for 15 seconds and took out both RAMs), for the moment the pc hasn't shown the issue... if it happens again I'll take the pc to a repair center.
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8 Posts

11-22-2018

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Re: Lenovo G50-70 shuts off ramdomly

2018-11-24, 20:01 PM

Ok, the issue hasn't been solved... it still shuts off even when in standby.?

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235 Posts

08-02-2018

PH

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  • Message 5 of 14

Re: Lenovo G50-70 shuts off ramdomly

2018-11-25, 2:29 AM

Sorry to hear that. We recommend that you bring the laptop for repair. Kindly check the link below for the full list of authorized service center in your region. https://support.lenovo.com/it/en/solutions/ht118678

Admin note: link shortener converted to full URL for clarity



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8 Posts

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  • Message 6 of 14

Re: Lenovo G50-70 shuts off ramdomly

2018-11-30, 19:42 PM

I don't have any service center near me.
I have noticedsomething weird, my laptop started to get very warm, and the cooling fan didn't turned on restart of the system.
Does this sounds familiar to anybody?

I'll order a new fan to see if it broke... atherwise I'll start to think that lenovo laptops are programmed to brake down after 2 years that the warranty has expired.

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222 Posts

08-02-2018

PH

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Re: Lenovo G50-70 shuts off ramdomly

2018-11-30, 20:53 PM

Hi RF88! Could you please provide us the city where you located? You may also contact our service center for repair options, please click https://pcsupport.lenovo.com/us/en/SupportPhoneList?Source=social_eservices&Medium=LITHIUM&Term=eServices_&Content=20181130_20181130205316&linkId=60411278 then filter it by the country. Thanks. 

 

 

Moderator comment: Link expanded.



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8 Posts

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  • Message 8 of 14

Re: Lenovo G50-70 shuts off ramdomly

2018-12-01, 14:01 PM

I'm located in Florence, Italy.

There are no repair centers near me. They are all to far.

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184 Posts

08-01-2018

PH

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  • Message 9 of 14

Re: Lenovo G50-70 shuts off ramdomly

2018-12-01, 16:19 PM

If that's the case, you could reach our Customer Care line at (+3902 3031 0000 option 2, 9:00 - 18:00 Monday - Friday for repair options



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8 Posts

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  • Message 10 of 14

Re: Lenovo G50-70 shuts off ramdomly

2018-12-01, 19:37 PM

Ok, I'll try to reach them on Monday.
In the meantime, I'm bserving a weird behavior, I'm running the Fan cleaner on the energy manager, the fan runs, but, for what I can tell looks like the driver that controls the fan is not active.
I'm also running the Lenovo Solution Center Test to see if all my drivers are up to date, but it's taking too long. on the other side, I have TechPower UP GPU-Z to checkk my temperatures, the GPU goes up to 36°C and the CPU goes up to 55°C when the fan is not turning, I'm running the fan cleaner continuously to lower the temperature to 40°C. don't know how much I'll be able to keep like this.

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