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nmparmar
Serial Port
Posts: 41
Registered: ‎08-17-2016
Location: IN
Views: 1,449
Message 1 of 15

Lenovo G50-80 touchpad not working properly when the charger or Printer’s USB cable connected

I bought a Lenovo G50-80 (intel(R) Core i3-5005U, 2GHz) a few months ago. A week after buying, I noticed touchpad not working properly while charger plugged in, also it was not working while my printer’s USB cable connected. Touchpad button and finger tap working fine but, cursor hanging or moves very slow. When I unplugged the charger and printer cable touchpad working fine. But, it was not working anymore (it is also not working properly when the charger and printer’s USB cable unplugged). Usb mouse working perfect.
My Laptop have installed windows 7 64bit operating system. I tried to reinstall windows 7 64bit ultimate and professional os (Not other like windows 8 or 10), I updated a latest bios and touchpad driver from Lenovo and synaptics website, But I am getting same problem.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,426
Message 2 of 15

Re: Lenovo G50-80 toucpad not working properly when the charger or Printer’s USB cable connected

Hi there, Nmparmar          -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Can you try to:

Make sure you use the original 65W 20V/3.25A or 90W 20V4.5A AC adapter that came with the unit.

 

Plug the AC adapter in another wall outlet in your house (preferrably another side of the house) - if this works, the original wall outlet that you used before when you got the issue may not be properly grounded.

 

Perform a power drain by:a turning the PC OFF. Remove the battery & AC adapter then hold the power button for 30secs. When done, reinsert the AC adapter and battery then boot into the BIOS by pressing F2. When inside the BIOS, press F9 to reset default settings and press F10 to save and exit.

 

Update the Touchpad Driver below:

 

Synaptics Touchpad Driver      

 

Update us how it goes.

 

 

 

 

Regards,

 

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution

nmparmar
Serial Port
Posts: 41
Registered: ‎08-17-2016
Location: IN
Views: 1,404
Message 3 of 15

Re: Lenovo G50-80 touchpad not working properly when the charger or Printer’s USB cable connected

I am updated/reinstalled touchpad driver many times from http://support.lenovo.com/in/en/products/laptops-and-netbooks/lenovo-g-series-laptops/g50-80/80e5/02...

I have original charger is came with my laptop : (show below image).

My touchpad was also not working properly while charger was disconnected and it was also not working while only my cannon Printer’s usb cable connected to usb port.

New Doc_1.jpg

 

 

 

nmparmar
Serial Port
Posts: 41
Registered: ‎08-17-2016
Location: IN
Views: 1,399
Message 4 of 15

Re: Lenovo G50-80 touchpad not working properly when the charger or Printer’s USB cable connected

I am reset my bios by removing battery and adapter and pressing power button for 30 to 60 seconds, 

Also i am tried to load default bios settings but i am getting same problem.

nmparmar
Serial Port
Posts: 41
Registered: ‎08-17-2016
Location: IN
Views: 1,388
Message 5 of 15

Re: Lenovo G50-80 toucpad not working properly when the charger or Printer’s USB cable connected

I am tried all step that given by you but i am getting same problem
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,384
Message 6 of 15

Re: Lenovo G50-80 toucpad not working properly when the charger or Printer’s USB cable connected

After installing Alps Pointing device driver simply add it to your startup objects following these steps:

 

1- Open run and type" msconfig” then press Enter.

2- Choose startup from System Configuration window.

3- Select Alps Pointing device driver.

4- Apply then restart.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution

nmparmar
Serial Port
Posts: 41
Registered: ‎08-17-2016
Location: IN
Views: 1,369
Message 7 of 15

Re: Lenovo G50-80 toucpad not working properly when the charger or Printer’s USB cable connected

It was already selected in startup items.

Please tell me how to fix my touchpad problem,
My laptop's warranty was expire on 17/10/2016.
I know after it lenovo not responding about that and i am not get free service
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,349
Message 8 of 15

Re: Lenovo G50-80 toucpad not working properly when the charger or Printer’s USB cable connected

Since your laptop still in warranty, i would recommend you to contact Lenovo service center and report your findings. For more details, Schedule a Call-back for faster support.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution

nmparmar
Serial Port
Posts: 41
Registered: ‎08-17-2016
Location: IN
Views: 1,345
Message 9 of 15

Re: Lenovo G50-80 toucpad not working properly when the charger or Printer’s USB cable connected

There are no nearby lenovo service centre.
Please remake a driver of touchpad that working fine or create a new one update for bios or giving me another solution.
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lennew
Token Ring
Posts: 74
Registered: ‎01-03-2016
Location: GB
Views: 1,326
Message 10 of 15

Re: Lenovo G50-80 toucpad not working properly when the charger or Printer’s USB cable connected

Hi,

Go to Device Manager, expand the Human Interface Devices, right click HID compliant wireless radio control and disable it, I have already disabled it hence it's showing enable in my snip. Let us know if it helps.

 

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