06-25-2018 05:04 AM
When I plug the AC adapter/charger in to charge the battery of the notebook, it just shut downs completely ( I was working on the notebook on battery before I plugged the charger in). It still works perfectly on battery only. I have taken the notebook to the store where I bought if from and we have tried plugging a new charger in, but it's still shutting down. Any idea what the problem could be?
06-25-2018 09:01 AM
Welcome to the Community Forums.
I would suggest that you call in technical support and have this reported. They would be able to provide you options to proceed regarding this since you have tried using a known good charger and still having the same issue. They would be able to check the systemboard and internal parts within the warranty coverage they provide.