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Anne775
Paper Tape
Posts: 1
Registered: ‎06-25-2018
Location: ZA
Views: 149
Message 1 of 2

Lenovo G50 notebook shuts down when I plug the AC adapter / charger in

When I plug the AC adapter/charger in to charge the battery of the notebook, it just shut downs completely ( I was working on the  notebook on battery before I plugged the charger in).  It still works perfectly on battery only. I have taken the notebook to the store where I bought if from and we have tried plugging a new charger in, but it's still shutting down. Any idea what the problem could be?

Sr Support Specialist
Posts: 8,164
Registered: ‎11-30-2015
Location: PH
Views: 124
Message 2 of 2

Re: Lenovo G50 notebook shuts down when I plug the AC adapter / charger in

Hi Anne775,

 

Welcome to the Community Forums.

 

I would suggest that you call in technical support and have this reported. They would be able to provide you options to proceed regarding this since you have tried using a known good charger and still having the same issue. They would be able to check the systemboard and internal parts within the warranty coverage they provide.

 

Regards



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