04-20-2014 05:24 PM
I want to upgrade the RAM of my laptop, but before I buy a second card, I wanted to make sure that the computer would be compatible with it. I opened it up to access the RAM, but when I tried to put the card that was already installed into the second slot, it wouldn't fit. It appears to be the right size, but it will not fit in the slot. If anyone can explain what I'm doing wrong, I'd appreciate it. Thanks
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04-22-2014 11:01 AM
Welcome to Lenovo Community!
I’m sorry to hear about your situation, I suggest you to check replacing the RAM by performing the steps mentioned in the “User Guide” from page no. 37-39. Please let me know the findings.
Hope to hear back soon
04-22-2014 04:00 PM
Welcome to the forums
I would suggest you trying a different RAM stick
04-28-2014 01:36 PM
05-05-2014 04:43 AM
As per the images that you have attached in the link the issue seems to be with the RAM slot, I would strongly suggest you to contact our Technical Support for further Assistance to get the details of the nearest Authorized Service Center to get the issue analyzed.
Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.
Do post us back for further queries.
06-01-2019 04:13 PM
I have the same issue. The slot does not read any RAM. I tried putting the old ram into the 2nd slot it fits but does not read. I believe its isaue with the g500 laptops. I am badly stuck and not able to worm wih the laptop. Wish i had a apple customer support was very easy..