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wmacdgrfrt
Paper Tape
Posts: 3
Registered: ‎04-20-2014
Location: United States
Views: 3,050
Message 1 of 9

Lenovo G500 Second RAM slot will not accept card

I want to upgrade the RAM of my laptop, but before I buy a second card, I wanted to make sure that the computer would be compatible with it. I opened it up to access the RAM, but when I tried to put the card that was already installed into the second slot, it wouldn't fit. It appears to be the right size, but it will not fit in the slot. If anyone can explain what I'm doing wrong, I'd appreciate it. Thanks

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 2,995
Message 2 of 9

Re: Lenovo G500 Second RAM slot will not accept card

Hi Wmacdgrfrt,

 

Welcome to Lenovo Community!

 

I’m sorry to hear about your situation, I suggest you to check replacing the RAM by performing the steps mentioned in the “User Guide” from page no. 37-39. Please let me know the findings.

 

Hope to hear back soon

 

Best Regards

Shiva Kumar



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Abdul_Ahad
WWAN
Posts: 444
Registered: ‎08-07-2013
Location: PK
Views: 2,987
Message 3 of 9

Re: Lenovo G500 Second RAM slot will not accept card

Hey wmacdgrfrt,

   Welcome to the forums

I would suggest you trying a different RAM stick

 

 

 

Lets make 2015 the year of the #DO
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wmacdgrfrt
Paper Tape
Posts: 3
Registered: ‎04-20-2014
Location: United States
Views: 2,973
Message 4 of 9

Re: Lenovo G500 Second RAM slot will not accept card

Sorry for taking so long to reply, I didn't receive a notification when you replied. Regarding my problem, I have looked at the manual before, and the problem that I am having is that the card will not fit into the slot, so I can't lock it in. I know that it's the right size, because I'm using the card that came with the computer. If I'm not explaining this well, I can try to get some pictures of the problem
Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 2,953
Message 5 of 9

Re: Lenovo G500 Second RAM slot will not accept card

Hi Wmacdgrfrt,

 

Thank you for replying back, please attach the images to get this concern addressed ASAP.

 

Best Regards

Shiva Kumar



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wmacdgrfrt
Paper Tape
Posts: 3
Registered: ‎04-20-2014
Location: United States
Views: 2,935
Message 6 of 9

Re: Lenovo G500 Second RAM slot will not accept card

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 2,910
Message 7 of 9

Re: Lenovo G500 Second RAM slot will not accept card

Hi Wmacdgrfrt,

 

As per the images that you have attached in the link the issue seems to be with the RAM slot, I would strongly suggest you to contact our Technical Support for further Assistance to get the details of the nearest Authorized Service Center to get the issue analyzed.

 

Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.

 

Do post us back for further queries.

 

Best Regards

Shiva Kumar



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HannesRoth88
What's DOS?
Posts: 1
Registered: ‎10-09-2014
Location: Deutschland
Views: 2,081
Message 8 of 9

Re: Lenovo G500 Second RAM slot will not accept card

I've got the same problem. Have you found a solution so far?

Best Regards Hannes

Subbu007
Ctrl-Alt-Del
Posts: 5
Registered: ‎06-01-2019
Location: US
Views: 179
Message 9 of 9

Re: Lenovo G500 Second RAM slot will not accept card

I have the same issue. The slot does not read any RAM. I tried putting the old ram into the 2nd slot it fits but does not read. I believe its isaue with the g500 laptops. I am badly stuck and not able to worm wih the laptop. Wish i had a apple customer support was very easy..

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