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Paper Tape
Posts: 3
Registered: ‎03-07-2015
Location: IN
Views: 8,429
Message 1 of 5

Lenovo G500 Some keys of keyboard not working

From few months few keys (q w e r u i o p 9 - ) were not working

i pressed it hard

i did system dignostics

i checked online official lenovo diagnostics

nothing worked 

but keys are working fine with on-screen keyboard.


please help as i have to carry extra external keyboard , which makes non-sense . 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 8,290
Message 2 of 5

Re: Lenovo G500 Some keys of keyboard not working

Hi, Gsdeshmukh –


Thank you for writing in to the Lenovo Forum - happy to have you here today.


Step 1 :Start in safe mode & check if issue persist.


Step 2 : Open device manager by clicking on Winkey+R key together, type devmgmt.msc in the Run window and select OK.

Now in device manager under keyboards, right click on the device and select Un-install.

Then on the header of the device manager click on action tab and then “Scan for Hardware changes” this will re-install the driver in the computer.


Step 3 : Reseating the Connections may help or cleaning the keyboard it self.


Step 4 : Run an Onscreen Keyboard, by Pressing (Windows key + R) then type in OSK then hit enter

   Now on your onscreen Keyboard click on the keys that are not working see if they responding with the Onscreen keyboard.


     If the keys responded using the Onscreen Keyboard, Then your Keyboard hardware is bad.

Either you call Technical Support to have them repair the unit in / out of warranty repair OR Ask them where to get the part for it and have the keyboard replaced.


Update us how it goes





Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful.

Give Kudos to a post which you think is helpful and reply oriented

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 8,277
Message 3 of 5

Re: Lenovo G500 Some keys of keyboard not working

In addition to Shashi,


Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

Hope this helps, let us know how you get on.

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Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
What's DOS?
Posts: 1
Registered: ‎02-26-2018
Location: CA
Views: 5,997
Message 4 of 5

Re: Lenovo G500 Some keys of keyboard not working

Worked perfectly! Thank you!
What's DOS?
Posts: 1
Registered: ‎11-28-2018
Location: RO
Views: 1,249
Message 5 of 5

Re: Lenovo G500 Some keys of keyboard not working

Go to Device Menager >> Keyboards >> Click on > To open Keyboards List and RigtClick on Keyboard >> UpdateDriver. Next chose Browse my Computer for driver Software >> Let me pick from a list of available drivers on my computer >> You will see 2 Signed drivers, Select and install HID Compliant Device. Enjoy, your Lenovo Keyboard is fully working now.  Tested and aplied on Windows 8, 8.1 and 10. Fully working with all Windows versions, 64Bit (x64) and 32Bit (x86). 

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