cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
JRO35
Paper Tape
Posts: 2
Registered: ‎07-04-2017
Location: US
Views: 855
Message 1 of 5

Lenovo G500 Startup Issues

I have a Lenovo G500 and it will not turn on all the way. It gets to the logo screen and then gets stuck, enters diag mode, and then sends me to the blue screen. I've tried refreshing, resetting the files, and wiping the entire thing clean, and still can't get past this screen. I'm thinking the HDD is shot. Anyone have any suggestions of solutions? If you think the HDD is shot, any suggestions to what I should replace it with? 

 

Thanks!!

Sr Support Specialist
Posts: 9,463
Registered: ‎11-30-2015
Location: PH
Views: 827
Message 2 of 5

Re: Lenovo G500 Startup Issues

Hi JRO35

 

Welcome to the Community Forums.

 

You can initially try using Lenovo Bootable Diagnostic and check if the same BSOD would occur at the same time be able to run an objective test of the system.

 

Being able to isolate it using a different boot source like a live rescue image similar to this on a  USB would help isolate both Harddrive and Software as a reason for the blue screen.

 

Update us how things go from here.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

JRO35
Paper Tape
Posts: 2
Registered: ‎07-04-2017
Location: US
Views: 808
Message 3 of 5

Re: Lenovo G500 Startup Issues

I looked into both of you suggestions and I'm not sure either of them are possible. The bootable diagnostics, from what I read in the thread, needs to log into windows, and I cannot do that. And I don't have an image recovery disk of dongle. But please, correct me if I'm wrong. 

 

Thanks

Sr Support Specialist
Posts: 9,463
Registered: ‎11-30-2015
Location: PH
Views: 797
Message 4 of 5

Re: Lenovo G500 Startup Issues

Hi JRO35

 

Greetings.

 

Creating a bootable diagnostics would allow you to boot outside windows once created.

"Bootable USB is a diagnostic tool that can be booted by itself and tests the memory and hard drives"

You may review this link here.

 

Other live rescue image created in a USB would allow you run similar diagnostics not only with the harddrive and likewise memory that usually contribute to BSOD issue. Running the machine through the USB and not from the harddrive would confirm possible harddrive problems especially if no BSOD arise.

 

Possible harddrive replacements are listed with the parts number from the hardware manual (item 17 page 87-88).

Page 39 also discussed the steps for the storage replacement steps.

 

Hope this helps.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

anthonyd73111
Serial Port
Posts: 28
Registered: ‎09-08-2015
Location: UM
Views: 739
Message 5 of 5

Re: Lenovo G500 Startup Issues

Clean the contact on the DVD drive and the connector it goes to.  Use small wire brush and dont bend contacts, then spray small amount of WD40 on both.  This should permently fix.  I left the screw for DVD drive out so if I need I can slide drive out and in, but that rarely happens.  Who uses the drive anyway.  ALSO, if you have tight hinges and case cracking on left side, I have a permenent fix for that.  See post on G510 tight hinge case cracking 

 

Check out current deals!


Shop current deals

Top Kudoed Authors