cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
blazer112
Fanfold Paper
Posts: 7
Registered: ‎12-12-2015
Location: England
Views: 1,010
Message 1 of 12

Lenovo G500 Unable to Boot Up

Okay where do I start? When I first got my notebook around 2 years ago, it was perfectly fine. A few months from now, that's when it started to mess up in so many ways. My system constantly froze randomly, Windows had trouble booting the system, etc.

 

Aside from these issues, I figured I had to factory reset my system in order to fix it. I did this and my system worked fine, only if I was lucky enough to successfully boot it up. It takes 40+ minutes for it to boot up and it works perfectly fine when it does and when I'm browsing through the desktop, but I think there may be major hard drive issues with it.

 

The D drive/partition, or as it's called, the recovery drive, is inaccessible and empty. When I factory reset my laptop, I was able to open it but it was empty. After a few Windows Updates and boots, I can't do this anymore. Bare in mind I was running Windows 8.1 at the time. This partition could be the main culprit as to why my system takes so long to boot up, but I could be wrong. The only things I've installed on it is Windows 10.

 

These are the things I've done with no success:

 

-Run my notebook without the battery and only the charger

-Remove the CMOS battery when booting up notebook

-Remove the disc drive and boot up notebook

 

I'm honestly running out of ideas. I've tried looking at the other forums but I think my issue is a lot different then theirs. On the other hand I can sometimes successfully boot up my system so maybe having this could give me more options to resolve this. 

 

There may be a possibility it could be a virus, but how can it be possible to infect my system after a factory reset?

 

I've spent days on days trying to fix my notebook to no success. I know there are so many others who are in a similar situation as me so any help would be greatly appreciated. 

 

Thank you. 

Sr Support Specialist
Posts: 7,958
Registered: ‎11-30-2015
Location: PH
Views: 981
Message 2 of 12

Re: Lenovo G500 Unable to Boot Up

Hi blazer112 , 

 

Welcome to the Community Forums. 

 

We can start isolating the hardwares against software cause by running hardware diagnostic test .

On such issue if there is any need to backup personal files and drivers on a separate location, do it first and then attempt  to create a recovery media.

 

The recovery partition is kept hidden on the harddrive. After factory reset any possibility of virus or malware is not expected as it suppose to be a clean slate from out of the box settings. 

 

Booting the system on another boot media like rescue image and comparing the performance would also help isolate affected parts.

 

Update us how things go .

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

blazer112
Fanfold Paper
Posts: 7
Registered: ‎12-12-2015
Location: England
Views: 963
Message 3 of 12

Re: Lenovo G500 Unable to Boot Up

Hi spidey101, 

 

Thank you for your reply. I have ran a diagnostic test for my system on startup but it did not resolve my issue. 

 

When you say the recovery partition is kept hidden in the hard drive, is it located in my main partition or the recovery partition? Before the factory reset, I saw the files for this in the recovery partition but now the folder is empty. Also another update. I managed to find a way to access the recover partition.

 

I have tried other methods such as disabling all services on task manager to no avail. I don't think it's to do with the devices for my system as disabling them changed nothing. There could be a slight possibility of the hardware being the main issue but I'm not sure.

 

The main problem about my system is not the fact that it's faulty when I use it via desktop. It does tend to freeze randomly but nothing too serious. There is something that is causing trouble for my system to start up is the main problem. Maybe to load up the files. Maybe it's due to my hard disk being faulty. I don't know. I never bring my notebook out anywhere else so I doubt it would be a hard drive issue. I don't really know to be honest. 

 

Thank you. 

Sr Support Specialist
Posts: 7,958
Registered: ‎11-30-2015
Location: PH
Views: 955
Message 4 of 12

Re: Lenovo G500 Unable to Boot Up

Hi blazer112 , 

 

Greetings.

 

Would it be faster to boot up using a different harddrive or boot it using another media like a rescue / live usb/cd

 

Would all hardware diagnostics pass ? Try individual storage test . 

 

As the system recently had a full factory reset using the Novo Button , One key recovery from initial backup , create your recovery media (you can use this to reinstall an OEM image to a new drive) .

 

You can check the hidden partition using disk management and would like as the image on this article which has its own partition. If you were able to use One key recovery before then most likely it would still be there. 

 

Before you proceed on refreshing the BIOS (either load optimal defaults/ reinstall BIOS) , see if restarting it on safe mode allows you a faster boot. If so the try to clean boot and disable fast start up

 

Update us how it goes.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

blazer112
Fanfold Paper
Posts: 7
Registered: ‎12-12-2015
Location: England
Views: 920
Message 5 of 12

Re: Lenovo G500 Unable to Boot Up

Hi,

 

Sorry for the super late update, I've been very busy lately and I've worked on fixing my notebook for quite a while now. I attempted to continue to use my notebook like normal since booting was the only issue at the time until my notebook started freezing very frequently whilst in use of it. I've also had major internet issues too which caused the wireless device to not pick up anything at all after disconnecting. It got to the point where I had to use the OneKey button to factory reset and go back to Windows 8.1 and most of these issues have been fixed.

 

My notebook rarely freezes now and my internet hasn't messed up much either and I chose not to do any updates yet just to see if that was the problem, which could be possible. Upgrading to Windows 10 Home just made my notebook seem worse and downgrading made it much faster.

 

So I've been digging more into the internet and I've now come to the conclusion that the hard drive is the problem here. I operated my notebook with both Ubuntu and Hirens Boot CD and they've both worked perfectly with no freezing or anything. I also did a scan with Malwarebytes using Hirens Boot CD and a few malware was removed, but this did not resolve the biggest issue being the boot time.

 

I've tried booting on safe mode but it still takes a very long time to boot up. At this point I was about to give up and buy a new notebook or spend £100+ to get mine fixed but I carried on trying.

 

While my notebook was booting, at one point at the Lenovo splash screen, there was some scan stating:

Scanning and repairing drive (\\?\Volume{*some directory*}}: 74% complete

 

This probably had something to do with my hard drive or my partitions so I started to focus on this. I was messing around on Disk Management and attempted to skrink both the C and D drive and an error popped up saying:

The volume you have selected to skrink may be corrupted, Use Chkdsk to fix the corruption problem, and then try to shrink the volume again. 

 

So I used the chkdsk command in command prompt and there were no problems.

 

I do know that doing this command doesn't scan fully and doing so in safe mode or in reboot is better but I dug more on the internet and a lot of users recommended to use the sfc /scannow command in command prompt. I did this and this was the end result:

Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios.

 

I opened the CBS.Log file and it was too much so I pick pointed the corrupted files by using a method found in some forum by using this command:

findstr/c:"[SR]"%windir%\Logs\CBS\CBS.log>"%userprofile%\Desktop\sfcdetails2.txt"

 

So this file contains all the corrupted data from the HDD found by the scan and I will attach this for anyone to read and see what data is corrupted on my HDD or you can visit this link:

http://pastebin.com/raw/tpFwXRvT

 

Right now as I'm writing all of this, I'm using HD Tune Pro and the Error Scan feature to see what errors are in my HDD and I'm going to attempt to fix the corrupted files whilst browsing the internet. I find it very odd that my HDD is corrupted even after a factory reset.

 

Also whenever I go to Task Manager, my Disk is almost always at 100% using a ridiculous amount like 85MB used by System  and often at times 0MB but still at 100% Disk which is obviously not a normal value. My CPU and Memory fluctuated a lot too.

 

Any additional help or tips is appreciated.

 

Cheers

Sr Support Specialist
Posts: 7,958
Registered: ‎11-30-2015
Location: PH
Views: 907
Message 6 of 12

Re: Lenovo G500 Unable to Boot Up

Hi blazer112 , 

 

Greetings. 

 

As both Ubuntu and Hirens Boot CD and they've both worked perfectly with no freezing , we are confident that the systemboard and rams are functionally fine. Only left us with the storage drive and its image. 

 

Just to verify , did you proceed to Win 10 after factory restore to Win 8.1 and then rolled backed to win 8.1?

Tokens and WOWpackage files showing repair errors .

 

HD Tune Pro and the Error Scan may show us specific details to this as compared to other diagnostics tools as this and this may help confirm the issue .  

 

Thanks for getting back to our post , hope to hear how the test reveals its findings. 

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

blazer112
Fanfold Paper
Posts: 7
Registered: ‎12-12-2015
Location: England
Views: 893
Message 7 of 12

Re: Lenovo G500 Unable to Boot Up

Hi

 

My notebook is very unpredictable though. Sometimes it works fine and sometimes it's really slow. My task manager just goes haywire a lot of times but yes, the hard disk is definitely the problem.

 

Okay so this is what I did. When I first ever factory reset my system, it's factory OS was Windows 8.1. I was running Windows 10 currently at the time before I ever factory reset. So after I factory reset it, my system went to Windows 8.1. I then upgraded to Windows 10. Afterwards I decided to factory reset again and now I'm back to Windows 8.1 and I'm still currently on Windows 8.1.

 

Here is the link to the completed error scan:

http://s1016.photobucket.com/user/Forhad_765/media/Computer%20Stuff/Error%20Scan_zpsyzzzqfru.png.htm...

 

 

I don't know how you want me to send the results from Pirifirm Specy and Belarc Advisor. How would you like to view the results? I have a PDF for Belarc Advisor but it's all jumbled up. I'll attach it anyway.

 

Thank you for the reply.

 

Cheers

 

EDIT

 

I just went to Disk Management and I'm now able to shrink the Windows 8 OS C drive but I'm unable to shrink the Lenovo D drive. Just thought I'd mention that.

 

Sr Support Specialist
Posts: 7,958
Registered: ‎11-30-2015
Location: PH
Views: 877
Message 8 of 12

Re: Lenovo G500 Unable to Boot Up

Hi blazer112 , 

 

Greetings. 

 

Changing partitions may affect viability of the factory reset One Key Recovery. 

How was the storage test result in both speccy and belarc as it is compared to the individual diagnostics storage test of Lenovo Solution Center ? Did it all pass? 

 

If this may end up for a harddrive replacement , you need an install image to put back Windows.

As previously mentioned :"On such issue if there is any need to backup personal files and drivers on a separate location, do it first and then attempt  to create a recovery media. " 

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

blazer112
Fanfold Paper
Posts: 7
Registered: ‎12-12-2015
Location: England
Views: 854
Message 9 of 12

Re: Lenovo G500 Unable to Boot Up

Hi

 

"Changing partitions may affect viability of the factory reset One Key Recovery." - What does this mean?

 

Test on Belarc just shows that security updates need to be completed. Couldn't find out much about Storage.

Test on Speccy for Storage shows good status for all the attributes.

 

Quick Scan Test on the Lenovo Solution Center shows Targeted Read TestFunnel Seek Test and SMART Short Self Test to fail. The rest of everyting else passed.

 

Full Scan Test shows Targeted Read Test and SMART Short Self Test to fail.

 

I did a quick scan first just to see what happens and it differed to the full scan for some reason.

 

I hope you can justify what's happening to my hard disk.

 

Cheers

Sr Support Specialist
Posts: 7,958
Registered: ‎11-30-2015
Location: PH
Views: 816
Message 10 of 12

Re: Lenovo G500 Unable to Boot Up

Hi blazer112 , 

 

Greetings. 

 

Take this opportunity to back up your files and create your recovery media

LSC is more sensitive to emerging storage issue than the other test and the harddrive may soon fail.

S.M.A.R.T. test is an integrity measurement diagnostics to early predict a failing drive to allow users to have the time to backup things before it happens

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Check out current deals!


Shop current deals

Top Kudoed Authors