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2392 Posts

11-07-2014

US

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  • Message 11 of 22

Re: Lenovo G500 black screen (lenovo logo)

2015-04-05, 18:22 PM
ThumperTM - did you try both sticks of RAM in either slot or just remove one of the two and it worked.

Captanu - have you tried resetting the BIOS by removing battery and AC power then hold the power button down for more than 30 seconds?

Cheers.

I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.
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9 Posts

04-03-2015

Romania

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  • Message 12 of 22

Re: Lenovo G500 black screen (lenovo logo)

2015-04-05, 20:11 PM

i don't try this    but   when  the g500  stuck  at the lenovo screen   and  i remove the battery an AC  power and  then put them back  the laptop  start normally

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04-03-2015

Romania

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  • Message 13 of 22

Re: Lenovo G500 black screen (lenovo logo)

2015-04-06, 20:40 PM

i try to reset my BIOS,  i   remove the baterry  and  AC  adapter  and  the  i hold down  the power button  form more  than 30 seconds  but   my  issue  persist.  sometimes  my lenovo g500  stuck  at the  lenovo boot screen   and it is necesary to remove the batery  and then put  it back  to  start the laptop.  pffff    help me

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9 Posts

04-03-2015

Romania

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  • Message 14 of 22

Re: Lenovo G500 black screen (lenovo logo)

2015-04-20, 20:35 PM
please help
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2392 Posts

11-07-2014

US

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  • Message 15 of 22

Re: Lenovo G500 black screen (lenovo logo)

2015-04-21, 5:47 AM

It sounds like an issue with the charging / power circuit on the system board and will require a diagnostic by a service center to properly fix.

 

Contact Lenovo support by phone for further assistance.


I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.
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9 Posts

04-03-2015

Romania

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  • Message 16 of 22

Re: Lenovo G500 black screen (lenovo logo)

2015-04-22, 1:03 AM

it is not a problem with the charging.  The issue is that  the laptop  stuck  at the lenovo  boot screen . my charging  function properly

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2392 Posts

11-07-2014

US

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  • Message 17 of 22

Re: Lenovo G500 black screen (lenovo logo)

2015-04-23, 4:11 AM
If the issue appears to be centered around power drain from the main AC to DC converter that charges or attempts to charge the battery - then it would involve the charging / power circuit as I mentioned. Other than that - it may have something to do with power supplied to the system on one of the rails powering the CPU or HDD bus.

Either way I strongly suggest you have Lenovo support center run full diagnostics ASAP - this could be the start of much greater issues which could lead to data loss.

Cheers.

I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.
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9 Posts

04-03-2015

Romania

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  • Message 18 of 22

Re: Lenovo G500 black screen (lenovo logo)

2015-04-29, 22:13 PM

ok.  but  why  after i remove the baterry  and  put it back  the  laptop start normally?

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11 Posts

04-11-2015

united states

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  • Message 19 of 22

Re: Lenovo G500 black screen (lenovo logo)

2015-05-01, 4:00 AM

Lenovo tech support is similar to Microsofts.Pretty useless. Even when you pay each money for help they point the finger at each other. If it was not so disgusting it would be laughable. At some point i hope a tech center is hit with a power outage that last a few decades so people will **bleep** can the garbage you sell and go else where. I repair computers for people daily. Most are failry stright foward problems.Unless its a Lenovo.Then its a nightmare. No wonder the local business people refuse to even take one in to work on.Of course writing this will do zero.About the same as spending money on Lenovo products and support

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4 Posts

08-07-2015

Germany

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  • Message 20 of 22

Re: Lenovo G500 black screen (lenovo logo)

2015-08-07, 8:19 AM

I have the same problem with my G500. This problem occurs several times, Laptop stucks at the LENOVO Boot Logo and it isn't possible to enter BIOS.

Several attempts to boot ends at the boot LOGO. If I wait several hours it is possible to start the laptop again, but the problem occurs again.

Does anybody has the same problem and find a solution for this buck?

Thank you and have nice day

Juergen

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