02-04-2016 08:29 AM
I have problem with built-in camera that is not working at all.
I have a Lenovo G500 Laptop with operating system Windows 8 Pro (64-bit).
My built-in camera is not working, Widows Photo app asks me to connect camera, and Skype reports that it hasn't found any camera device.
When I go to Device Manager, there isn't such tab as "Imaging Devices" but there is a tab "Other Devices" where is one "Unknown Device". Device location is listed as "Port_#0004.Hub_#0005", device status reports: "Windows has stopped this device because it has reported problems. (Code 43)", and hardware ID says only "USB\DEVICE_DESCRIPTOR_FAILURE". I am almost sure that this is my malfunctioning camera.
Automatically find drivers for it doesn't work. I've also tried uninstalling driver for that unknown device and run scan for recent hardware changes resulting only in re-appearing of mentioned unknown device.
I've tried to download driver from http://support.lenovo.com/sk/sk/products/laptops-and-netbooks/lenovo-g-series-laptops/lenovo-g500-no... , however when I try to install it, an error message appears: "no appropriate driver to be installed".
I've tried DriverScanner app as well. But this found only unknown device, just as Device Manager.
I am sorry to bother you, but I am really hopeless now. Am I really forced to buy external camera or is there a solution fir this issue?
05-19-2016 07:10 AM
Welcome to the Lenovo Community Gwespyr1 !
Please keep in mind that this is a peer to peer help venue. In other words, Lenovo owners assisting other Lenovo owners. It's quite possible that very few folks have encountered the issue and thus have nothing to suggest. You can contact Lenovo Support direct by calling.....
Lenovo Support - UK
0333-777-3991 (National Rate)
9:00 - 18:00 Monday - Friday