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vasadam
Paper Tape
Posts: 2
Registered: ‎04-20-2016
Location: HU
Views: 500
Message 1 of 4

Lenovo G500 multiple issues

Dear Community,

 

I have a G500 laptop (i5-3230M; 8 GB RAM, 1 TB SSHD, ATI HD8570M).

 

I have multiple issues with that. On 19.04.2016 I was able to use my laptop without problems, after that I closed the lid. After around 1 hour I opened that again but already had the issues.

 

My problems are the followings:

- DVD-RAM disappeared from BIOS, however it is working fine (tested in another laptop.) In my laptop it is blinking, ejecting the tray and is rotating after inserting a disk but after a short period it stops blinking and rotating. I have found some topics already here, but there the problem was with the DVD-RAM, that is not the case by me.

- SSHD stoped working as well (tested under Win 7 and Ubuntu; By Win 7 the disk recognized, however the partions were not visible and the disk management wanted to initialize the disk fist. By Ubuntu the disk was not visible in Gparted, but in Testdisk, however it said there is no partition on the disk and droped Read error by every cylinders. It seems something is blocking the reading. Testdisk showed me the capacity of the SSHD and the size of the used space as well!)

 

The laptop was clean inside and wasn't hot. What could cause such problems and how can I fix it? Unfortunatly the warranty ended last November. If possible I would require solutions where I can at least access to my data on the SSHD.

 

Thank you in advance!

Sr Support Specialist
Posts: 8,164
Registered: ‎11-30-2015
Location: PH
Views: 461
Message 2 of 4

Re: Lenovo G500 multiple issues

Hi vasadam , 

 

 

Welcome to the Community Forums.

 

Initially best if you turn off the PC and remove  the optical drive , SSHD, and battery while unplugged from the ac adapter. Press down power button for 12 seconds to power drain . Return the battery and plug the adapter . Turn on to access the BIOS and F9 to load defaults F10 save and exit.  Shut down. 

 

Connect back the optical drive and SSHD making sure that the contacts are good and then turn on to check on BIOS for both DVD drive and SSHD .

 

With the optical drive , if the BIOS still failed to detect it , most likely issue would be the contact between the drive and the motherboard . 

 

For the SSHD , don't attempt to continue with Windows recommended fix and cancel it since it may do some changes with your data inside. Run diagnostics and similar hardware test for isolation. 

 

For data recovery best that you get a service center if they would have other tools to back up for you. 

Update us how it goes . 

 

 

Regards

 

 



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vasadam
Paper Tape
Posts: 2
Registered: ‎04-20-2016
Location: HU
Views: 455
Message 3 of 4

Re: Lenovo G500 multiple issues

Hi spidey101,

 

the BIOS reset was already done, without success. Now I was already able to get my DVD-RAM back since yesterday, but the problem with the SSHD still persists.

 

As far as I know the Windows initialization mechanism will write a special bit pattern to each cylinders and then deletes that. That means all my data will be over. That won't be a good thing since I would like to get mainly a small part of that back.

 

As I wrote, I'm already a bit closer to the solution. I have tested all the parts of the computer:

- memory: OK

- CPU: OK

- VGA: OK

- motherboard: seems fine

- DVD RAM: OK

- SSHD: NOK

 

I have connected an SSD to the same SATA connector and the system that was installed to that disc was booted up and the computer was really fast. But when I connect the SSHD to the laptop (either via SATA or via USB - external rack) the computer tries to boot extremly slow. It takes around 1,5-2 minutes to go over the Lenovo screen...

 

Currently the only part which is not OK is the SSHD. As I wrote it seems like something is blocking to read out the cylinders. I got Read error at .... for every cylinders. Possible I will contact Seagate, since the Lenovo provided tools didn't recognize the SSHD when it was connected. Currently the SSHD is not visible in BIOS either.

 

BTW: thanks for your efforts.

 

Cheers,

Sr Support Specialist
Posts: 8,164
Registered: ‎11-30-2015
Location: PH
Views: 448
Message 4 of 4

Re: Lenovo G500 multiple issues

Hi vasadam , 

 

Greetings. 

 

Good that the optical drive now works. 

 

As you would notice earlier reply and most likely you may already have it in mind that issue is the SSHD itself ( not as how it is mechanically detected by the motherboard but how the cylinders are being read internally. 

 

As diagnostics is recommended to verify storage affectation similar to from previous links provided.

(additional diagnotics ,  belarc ,speccy ) . One of the reasons why it is slow reading it .

 

For same issue that data recovery centers specialize on such ( a bit pricey) if standard recovery steps fails .

 

Hope those provided reply answered your query on the probable affectation.

 

Regards



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