11-17-2013 07:15 AM
I am using Windows 7 , 32 bit. I noticed that on each update of Windows 7 , the sound disappears (and no, its not muted, and no Bluetooth device ...).
The "no sound" can be observed in the following:
- No Windows sound when login/logout of windows.
- No sound when playing from Internet (Youtube)
- When I try to play a file using windows media player, I get the message "windows media player encountered a problem while playing the file". The file is good and played o.k before the update.
I am using the latest Conexant driver and all seems to be o.k. In the device manager.
To overcome this , I need to reinstall the Conexant driver after each update, which is not acceptable (never had to mess around in any of the previous laptops I had).
Any suggestions ?
11-18-2013 07:07 AM
Welcome to Lenovo Community Forums!
You can do this to exclude device driver from Windows Updates
Open a run box (Windows key + R)
Type in sysdm.cpl hit enter
Then click on Advanced System Settings
You should have a windows with Tabs / Go to Hardware TAB and click on Device Installation settings
Now click on "No let me choose what to do"
Never Install driver software from Windows Update then save changes.
Hope this helps
12-29-2013 03:24 PM
Could you be so kind and help us on this topic that is ismilar to the issue you have replied to?
05-05-2014 11:23 PM
im using windows 8.1 unfortunetely there is no sound on my laptop after update to conexant smart audio hd..what i do is uninstall the conexant and the problem is still there..no sound..please help me!!
07-30-2014 01:27 AM
I have the same problem with g505s on windows 8.1 update 1 after update.
I just unninstall all conexant hd drivers with dolby if there is with revounnistaller.Cleaned registry errors with ccleaner.Then i install from windows update optional driver update.If that doesent work check this http://www.razerzone.com/surround
08-03-2014 01:44 PM
i have sound card problem on lenovo g400s touch
lenovo, help us please!
08-12-2014 01:28 PM
Go into Control Panel > Program and Features and uninstall the Conexant Audio Driver, reboot.
Go into Control Panel > Device Manager expand Sound, video and game controllers...right click on Conexant Audio Device and uninstall, check mark Delete the driver software for the device and click OK, reboot.
Download the following updated Conexant Audio Driver for Windows 8.1 ):http://support.lenovo.com/ph/en/products/laptops-and-netbooks/lenovo-g-series-laptops/lenovo-g500-no...
Once you the new audio driver downloaded, navigate to the download folder and extract the downloaded file and install the new audio driver, reboot.
Download the following Dolby driver for Windows 8.1: PCEE4
Once you have Dolby downloaded, navigate to the download folder and extract the downloaded file then install the Dolby version for your laptop (Advanced Audio or Home Theater), reboot and all done!