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Lior11
Fanfold Paper
Posts: 6
Registered: ‎11-15-2013
Location: ישראל
Views: 17,359
Message 1 of 19

Lenovo G500 no sound

I am using Windows 7 , 32 bit. I noticed that on each update of Windows 7 , the sound disappears (and no, its not muted, and no Bluetooth device  ...).

The "no sound" can be observed in the following:

- No Windows sound when login/logout of windows.

- No sound when playing from Internet (Youtube)

- When I try to play a file using windows media player, I get the message "windows media player encountered a problem while playing the file". The file is good and played o.k before the update.

I am using the latest Conexant driver and all seems to be o.k. In the device manager.

To overcome this , I need to reinstall the Conexant driver after each update, which is not acceptable (never had to mess around in any of the previous laptops I had).

Any suggestions ?

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 17,262
Message 2 of 19

Re: Lenovo G500 no sound

hi Lior11,

 

Welcome to Lenovo Community Forums!

 

You can do this to exclude device driver from Windows Updates

 

Open a run box (Windows key + R)

Type in sysdm.cpl   hit enter

Then click on Advanced System Settings


 

You should have a windows with Tabs / Go to Hardware TAB and click on Device Installation settings


 

Now click on "No let me choose what to do"

  Never Install driver software from Windows Update then save changes.

 

Hope this helps

Cheers!

 

 



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Milanpici
Paper Tape
Posts: 6
Registered: ‎12-29-2013
Location: Belgrade
Views: 17,154
Message 3 of 19

Re: Lenovo G500 no sound

Hello Соlid_Cruver,

 

Could you be so kind and help us on this topic that is ismilar to the issue you have replied to?

 

http://forums.lenovo.com/t5/Lenovo-3000-and-Essential/Lenovo-G500-no-AUdio/td-p/1321849

 

Thanx

asyraf
What's DOS?
Posts: 1
Registered: ‎05-05-2014
Location: malaysia
Views: 16,287
Message 4 of 19

Re: Lenovo G500 no sound

im using windows 8.1 unfortunetely there is no sound on my laptop after update to conexant smart audio hd..what i do is uninstall the conexant and the problem is still there..no sound..please help me!!

Violaine
Blue Screen Again
Posts: 1
Registered: ‎07-14-2014
Location: United Kingdom
Views: 14,787
Message 5 of 19

Re: Lenovo G500 no sound

I have similar problem, since yesterday and my update of software i lost the sound of my speakers, what is the solution?  hep!

MartinSVK
Paper Tape
Posts: 2
Registered: ‎07-19-2014
Location: Slovakia
Views: 14,081
Message 6 of 19

Re: Lenovo G500 no sound

I have the same problem.i am asking for solving of this problem.

MartinSVK
Paper Tape
Posts: 2
Registered: ‎07-19-2014
Location: Slovakia
Views: 13,157
Message 7 of 19

Re: Lenovo G500 no sound

Heeey,admins! Can you help us?! I still have no sound!
grizzli44
Token Ring
Posts: 138
Registered: ‎07-30-2014
Location: poland
Views: 13,114
Message 8 of 19

Re: Lenovo G500 no sound

I have the same problem with g505s on windows 8.1 update 1 after update.

I just unninstall all conexant hd drivers with dolby if there is with revounnistaller.Cleaned registry errors with ccleaner.Then i install from windows update optional driver update.If that doesent work check this http://www.razerzone.com/surround

yyz
Punch Card
Posts: 12
Registered: ‎07-26-2014
Location: Brazil
Views: 12,708
Message 9 of 19

Re: Lenovo G500 no sound

i have sound card problem on lenovo g400s touch

https://forums.lenovo.com/t5/Lenovo-3000-and-Essential/Lenovo-G400s-touch-win-7-x64-starts-without-s...

 

lenovo, help us please!

attackishki99
Fanfold Paper
Posts: 10
Registered: ‎04-12-2014
Location: United Arab Emirates
Views: 12,027
Message 10 of 19

Re: Lenovo G500 no sound

Go into Control Panel > Program and Features and uninstall the Conexant Audio Driver, reboot.

Go into Control Panel > Device Manager expand Sound, video and game controllers...right click on Conexant Audio Device and uninstall, check mark Delete the driver software for the device and click OK, reboot.

Download the following updated Conexant Audio Driver for Windows 8.1 ):http://support.lenovo.com/ph/en/products/laptops-and-netbooks/lenovo-g-series-laptops/lenovo-g500-no...
Once you the new audio driver downloaded, navigate to the download folder and extract the downloaded file and install the new audio driver, reboot.

Download the following Dolby driver for Windows 8.1: PCEE4

Once you have Dolby downloaded, navigate to the download folder and extract the downloaded file then install the Dolby version for your laptop (Advanced Audio or Home Theater), reboot and all done!


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