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azadkv
Blue Screen Again
Posts: 4
Registered: ‎06-22-2014
Location: Iran
Views: 228,151
Message 1 of 60

Lenovo G500 stuck at "lenovo splash screen"

Hi

I have Lenovo g500 core i7 ram6 ati radeon 8750 1tb hdd. It's been like a month that laptop freezes at the splash screen. I live in Iran and the laptop is made in China.

I've searched the forums and found the "battery removing, 15sec button-holding and AC Adopter pluging" solution and it worked ...
but today it's not working anymore ... I'm stuck at the splash screen for 4 hours and this is our desktop pc I'm using to post this message.

I really need my laptop! It's my life!
Please help ...

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 227,584
Message 2 of 60

Re: Lenovo G500 stuck at "lenovo splash screen"

Hi Azadkv,

 

Welcome to Lenovo Community!

 

I’m sorry to hear that your G500 Laptop is not booting to Windows and hanging at Lenovo Logo and the issue persists even after performing Flee-Power step. Hence, I suggest to perform BIOS reset and check if the issue persists. Below are the steps to perform BIOS reset:

 

  1. To access BIOS menu turn OFF the Laptop and press the NOVO button located beside power button.
  2. Then to reset the BIOS to its defaults click on “F9” Key and select YES.
  3. Now click on “F10” Key to save the changes that are done in BIOS, the computer will automatically restart.

Do post us back if the issue persists.

 

Best Regards

Shiva Kumar



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azadkv
Blue Screen Again
Posts: 4
Registered: ‎06-22-2014
Location: Iran
Views: 227,573
Message 3 of 60

Re: Lenovo G500 stuck at "lenovo splash screen"

Thanks for reply ...

Your suggested solution does not work Smiley Happy
After turning on with "NOVO" button, it stuck at the splash screen ...


I left the laptop to play guitar and after 20 minutes I saw the menu appeared
I went to the BIOS and did the reset. Nothing new happened ...

It still freezes ...

Please help me ... my laptop is my life!
My job, my projects, my researches, everything!

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 227,560
Message 4 of 60

Re: Lenovo G500 stuck at "lenovo splash screen"

Hi Azadkv,

 

I  understand your concern as the issue persists even after performing all the possible troubleshooting steps, the only available option is by performing OSRI (Operating System Re-Install) using OKR (One Key Recovery).

 

NOTE: Please backup the data in the computer before performing OSRI, as the data will be completely erased.

 

Hope to hear back soon

 

Best Regards

Shiva Kumar



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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azadkv
Blue Screen Again
Posts: 4
Registered: ‎06-22-2014
Location: Iran
Views: 227,543
Message 5 of 60

Re: Lenovo G500 stuck at "lenovo splash screen"

But ...

How should I supposed to backup my data when it does not boot to any of my operating systems?
(I have Windows Seven x64 and Ubuntu 13.04 x64)

or reinstall operating systems?
The boot menu does not show up.
Neither DVD Nor USB boot is impossible for booting ...

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 227,526
Message 6 of 60

Re: Lenovo G500 stuck at "lenovo splash screen"

Hi Azadkv,

 

I understand your concern, In that case. I would strongly suggest you to contact our Technical Support for further Assistance to get the details of the nearest Authorized Service Center to get the issue addressed.

 

Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.

 

Do post us back for further queries.

 

Best Regards

Shiva Kumar



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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azadkv
Blue Screen Again
Posts: 4
Registered: ‎06-22-2014
Location: Iran
Views: 227,516
Message 7 of 60

Re: Lenovo G500 stuck at "lenovo splash screen"

Thanks for you replies.

But I live in Iran. There's no "Authorized Provider" in my country. What else can I do?
Any other suggestions?

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 227,487
Message 8 of 60

Re: Lenovo G500 stuck at "lenovo splash screen"

Hi Azadkv,

 

As there is no "Authorized Provider", the only available option is to contact Dealer/Re-Seller regarding the concern.

 

Do post us back for further queries.

 

Best Regards

Shiva Kumar



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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achint_kr
What's DOS?
Posts: 2
Registered: ‎05-07-2015
Location: India
Views: 219,080
Message 9 of 60

Re: Lenovo G500 stuck at "lenovo splash screen"

Hello there!!

I have seen this problem of this stucking of "lenovo splash screen" at few lenovo laptops...

well its very irritating...though many of mentioned several ideas to clear it..out but it work randomly...

.

Infact i have a solution which works for me...several time... so here it is.

 

Just remove the back panel of the (lenovo g500) laptop [the are 2 screw below the battery]

There you can find CMOS Battery.

Now after removing the back panel Start the laptop.

As it shows the "lenovo Splash Screen" just unplug the CMOS battery and trun of the laptop

Now put it again(CMOS Battery) and

You Problem will be resolved.

 

The above procedure was just to reset the BIOS,

Hope it works. Smiley Happy Smiley Happy

amar_c
What's DOS?
Posts: 1
Registered: ‎05-18-2015
Location: hyderabad
Views: 218,573
Message 10 of 60

Re: Lenovo G500 stuck at "lenovo splash screen"

hi ... i am useing g500 model....  when i power on ...the screen stuck  on Lenovo ...

i tried so many ways what the people suggested in privious reviews...but it wont work.....

y its happening...and hw to rectify it...

so many people are getting same issue on same model....

i changed OS and i tried by removing CMOS .....all possible ways...just help me regarding this.... i was happy when i purchased .even i suggested to my friends to purchase this company laptop......bt nw i m feeling very bad about lenovo....nw i hav to rethink on it...

 

 

 

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