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Mark031
Paper Tape
Posts: 1
Registered: ‎04-08-2017
Location: US
Views: 295
Message 1 of 2

Lenovo G500S - Can't read DVD's

I have a Lenovo G500S and my laptop can't read DVD's. The weird thing is that it does read CD's, but when I insert a DVD I hear a weird noise and then the DVD gets ejected. I tried different DVD's that work on other devices, so the DVD's are not the problem.

 

What could it be?

 

 

Sr Support Specialist
Posts: 8,876
Registered: ‎11-30-2015
Location: PH
Views: 215
Message 2 of 2

Re: Lenovo G500S - Can't read DVD's

Hi Mark031 , 

 

Welcome to the Communty Forums.

 

You can try a DVD cleaner but it would be faster if you have a spare DVD to swap and see if that would be the same.Likewise , using the same drive on a different laptop can help isolate the issue. 

 

Using a bootable dvd to work from the start up of the laptop to boot from could further confirm if lens issue is the problem.

 

Hope this help answer your query.

Update us how it goes.

 

Regards



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