08-21-2016 11:19 PM
One of my clients came to me with a laptop issue
She hasa Lenovo G500S Touch laptop.
It sometimes freezes at the Lenovo Bios Screen. She is running Windows 7 on it as she does not like Windows 8
Now it does not happen all the time but its frustrating to her as she is not tech minded and she just wants the thing to work.
Sometimes it starts up normally and sometimes it just hangs at the Lenovo screen.
I have tried removing the battery (sometimes it works) , tried resesting the bios and disabling USB boot.
I have also tried to remove the hard drive and check it in another PC and its fine. When it does start then its fine. it mostly happends when she moves the laptop around or puts it in a bag and takes it out again. There are no bios updates for the Lenovo G500S touch but only for the Lenovo G500S which does not work on the Laptop. Is there anything else we can try as she has spent so much money on this laptop trying to get it repaired as she does photo editing on it and I know the warranty has expired on the laptop and at that stage she did not take out extended warranty. Is the motherboard now defective ?
Please advise as I have never seen this in my IT career and now I don't think I must recommend Lenovo PCs to my clients if they are going to give these issues.
I have even cleaned the RAM Slots too
Looking forward to help here.
RSCOMPUTER SERVICE AND RETAIL SOUTH AFRICA.
08-21-2016 11:24 PM
08-21-2016 11:28 PM
08-21-2016 11:45 PM
08-22-2016 03:13 AM
I presume you have checked the HD for errors (chkdsk etc.) and found no issues, but you might check in the BIOS and see what the boot order is, and make sure it is set to boot from the HD first. If the CD/DVD is acting up as your client says, perhaps it is indeed causing the problem..
08-22-2016 03:20 AM
08-22-2016 03:40 AM
Yeah, I see a few threads on that issue with no one solution but a few state that their problem did go away when they just removed the DVD drive and left it out.. I do not know how easy it is to reproduce the issue, but given that your client she stated that the DVD was not working properly for her at times, I would try CBHedricks recommendation and remove the DVD drive and see if it helps..
Best of luck!
08-22-2016 07:55 AM - edited 08-22-2016 07:55 AM
I tested the DVD Writer and it is 100% fine (I even reinstalled windows on it with the drive. , checked the boot order and it is fine. I wish there was a simple solution, maybe to avoid selling those laptops all together as I see 90% of people like this one have the same problems. No problems with HDD , tested it in another PC
Every manufacture that produces notebooks have models that are not very good, and they do get updated or removed by a new improved model. Not all of the problem notebooks are fixable from the standpoint of a software or firmware update, some are solved with hardware replacement. In this case, It may be better to see what main board is installed, and look for a replacement out of the parts listing that will be more beneficial. I know that Lenovo is looking into issues with the Idea line and hopefully some changes are in the works, but remember it is a "consumer" line of products.
Having said all that, I have several Lenovo products in my lineup, most used is my G580 and Yoga 900s - the older T47 still serves a good purpose (running Linux Mint) and works just fine despite being quite outdated... I also have Acer, HP and a few ASUS models as well, of the lot the Lenovo's have been the most trouble free that I have ever owned.