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j_von_b
Paper Tape
Posts: 3
Registered: ‎05-26-2014
Location: Germany
Views: 6,501
Message 1 of 5

Lenovo G500s Bluetooth Peripheral Device Drivers missing

Hi,

 

so I own a Lenovo G500s and everythings working fine yet I have two problems:

 

1) When i open the device manager it shows me 5 bluetooth peripheral devices that have a missing or wrongfully installed driver.

Detais of the first device :

Device Type : Other devices

Manufacturer : unknown

Location : Microsoft Bluetooth List

Hardware IDs:  BTHENUM\{0000111f-0000-1000-8000-00805f9b34fb}_VID&0001000f_PID&0000
                             BTHENUM\{0000111f-0000-1000-8000-00805f9b34fb}_LOCALMFG&0045


So I tried reinstalling the driver recommended from lenovo http://mobilesupport.lenovo.com/us/en/downloads/ds035488 but nothing changed. Where can I find the missing drivers?

 

2) The second problem is probably related to the first.Everytime I start the laptop I get a usb device sound right after the startup even though I don't have anything plugged into the usb ports. So I'm guessing it's trying to connect to the peripheral devices...

 

Did anyone here have the same problem or can help me solve this?

 

Thank you in advance!

 

Kind regards

 

Jens

Social Support Agent
Social Support Agent
Posts: 5,822
Registered: ‎02-11-2012
Location: PH
Views: 6,480
Message 2 of 5

Re: Lenovo G500s Bluetooth Peripheral Device Drivers missing

hi Jens,

 

Welcome to the Lenovo Forums.

 

Regarding your concerns:

1. From this link  that hardware ID is pointing to a Bluetooth Hands-free Audio Gateway by Broadcom.

 

Since you already installed the Bluetooth driver, can you try one of the following:

a. Navigate to the C:\Drivers\Bluetooth\Broadcom and run the setup.exe file to re-install the Broadcom Bluetooth Driver

b. Follow this guide on how to manually install the BTHENUM device driver (point the driver to the  C:\Drivers\Bluetooth\Broadcom folder).

c. Install the WIDCOMM Bluetooth Software

 

2. If you have a bluetooth headset / speaker that was previously connected before, it's possible that these devices are automatically pairing themselves to the machine everytime you restart. Try to check if installing the Bluetooth driver in problem #1 resolves the issue.

 

 

Regards



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Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 6,479
Message 3 of 5

Re: Lenovo G500s Bluetooth Peripheral Device Drivers missing

hi j_von_b,

 

Welcome to Lenovo Community Forums!

 

     Can you Try, Under Device Manager rightclick and uninstall all the unknown / drivers with notification and make sure to place a check under Delete driver software for this device. 

 

After removing all of it, Restart the PC and check if all the device are back under device manager and still with notification.

 

It is possible that the system is still trying to install or detect previously installed USB devices.

 

Let me know your findings

Cheers!



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j_von_b
Paper Tape
Posts: 3
Registered: ‎05-26-2014
Location: Germany
Views: 6,457
Message 4 of 5

Re: Lenovo G500s Bluetooth Peripheral Device Drivers missing

Hi

thank you very much to the both of you your advice worked! Now there's only one device left but I can't install the drivers like neokenchi suggested with this one because the installation stops.

 

Device Type : Other devices

Manufacturer : unknown

Location : Microsoft Bluetooth List

Hardware IDs:  BTHENUM\{00006675-7475-7265-6469-616c62756d70}_VID&0001000f_PID&0000
                             BTHENUM\{00006675-7475-7265-6469-616c62756d70}_LOCALMFG&0045

So that would be this one I guess:

http://www.driveridentifier.com/scan/download.php?item_id=852876321&scanid=50C4EDAE12524589AC9686D33...

 

Kind Regards

 

Jens

 

 

 

 

nitinsinghal
Paper Tape
Posts: 1
Registered: ‎07-30-2017
Location: IN
Views: 1,849
Message 5 of 5

Re: Lenovo G500s Bluetooth Peripheral Device Drivers missing

I am also using lenova G500 and having same issue

Bluetooth is not working

Error:- Bluetooth peripheral device is not found

 

see image below:-

 

bluetooth problem.JPG

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