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didam35
What's DOS?
Posts: 3
Registered: ‎10-29-2013
Location: Netherlands
Views: 12,429
Message 1 of 11

Lenovo G500s DVD-drive doesn't work

Hello everybody,

 

Recently I have bought the Lenovo G500s, now I want to install a program with a DVD. But the DVD-drive doesn't work!

It has the most recent driver, Windows 8.1 does show it and it is working properly. Can anyone fix it?

 

Thanks, didam35

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 12,301
Message 2 of 11

Re: Lenovo G500s DVD-drive doesn't work

Hi Didam35,

 

Welcome to Lenovo Community Forums!

 

I’m sorry to hear that the ODD (Optical Disc Drive) is not reading the DVD disc in your G500s Laptop eve after the latest drivers are updated, below are the steps to check and resolve this issue:

 

  • Ensure that the DVD you are inserting is in good condition.
  • Open device manager by clicking on Winkey+R key together, type devmgmt.msc in the Run window and select OK. 

Example: DVD.jpg

  • Now under “DVD/CD-ROM drives” right click on it and select Un-install and then restart the computer to check the issue or scan for hardware changes. To scan for hardware changes, right-click the drive and select Scan for hardware changes.

Hope this helps!!!

 

Do post us back if the issue persists.

 

Best Regards

Shiva Kumar



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didam35
What's DOS?
Posts: 3
Registered: ‎10-29-2013
Location: Netherlands
Views: 12,285
Message 3 of 11

Re: Lenovo G500s DVD-drive doesn't work

Hi Shiva,

 

 

If I do this, it still won't work.

Is there an other possibility?

 

Thanks,

didam35
What's DOS?
Posts: 3
Registered: ‎10-29-2013
Location: Netherlands
Views: 12,248
Message 4 of 11

Re: Lenovo G500s DVD-drive doesn't work

up

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 12,236
Message 5 of 11

Re: Lenovo G500s DVD-drive doesn't work

Hi Didam35,

 

I’m sorry to hear that the issue persists even after performing the above troubleshooting steps, I suggest you to perform “System Restore”, below is the link for the steps to perform “System Restore” in the computer:

 

Do post us back if the issue still persists.

 

Best Regards

Shiva Kumar



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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maccyy
What's DOS?
Posts: 1
Registered: ‎08-02-2014
Views: 11,636
Message 6 of 11

Re: Lenovo G500s DVD-drive doesn't work

This solution worked! Thank you very much. I just has to restart the laptop so that the solution kicked in!
Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 11,601
Message 7 of 11

Re: Lenovo G500s DVD-drive doesn't work

Hi Maccyy,

 

Welcome to Lenovo Community!

 

I’m glad to hear that the issue resolved after a restart. Please feel free to post in Lenovo Community Forums if you have any further queries!

 

Cheers!Smiley Happy

 

Best Regards

Shiva Kumar



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shri3663
Paper Tape
Posts: 3
Registered: ‎12-04-2014
Location: allahabad
Views: 10,949
Message 8 of 11

Re: Lenovo G500s DVD-drive doesn't work

Hi

I too have got the same problem.

My dvd drive do not wrk. It shows only DTSOFT virtual cd rom device in my divice manager under dvd/ cd drives.

I tried uninstalling that drive and re installing... it did not wrk..

Still the problem persists..

Any suggestions pls...

Lordmasta
What's DOS?
Posts: 1
Registered: ‎04-08-2015
Location: lancaster, massachusetts
Views: 10,201
Message 9 of 11

Re: Lenovo G500s DVD-drive doesn't work

I just found out i have this problem as well so i started to follow the solution you said but i ran into a problem fairly quickly. it turns out i dont have a section called DVD/CD drives under my device manager. what happened?

BBalaji
Paper Tape
Posts: 4
Registered: ‎03-18-2016
Location: Hyderabad
Views: 4,381
Message 10 of 11

Re: Lenovo G500s DVD-drive doesn't work

Hi Shiva,

 

I am also facing this problem. As per your solution, I have observed in my system's Device Manager that no driver is installed for CD/DVD ROM.

 

Could you please share the link/appropriate software to get the drivers installed.

 

05/27/2017 Mod's Comment:  Forum member BBalaji has since started a new thread concerning the issue at the link below.......

 

https://forums.lenovo.com/t5/Lenovo-B-and-G-Series-Notebooks/Lenovo-G500s-Touch-Laptop-DVD-not-detec...

 

 

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