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4 Posts

10-29-2013

Netherlands

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Lenovo G500s DVD-drive doesn't work

2013-10-29, 21:20 PM

Hello everybody,

 

Recently I have bought the Lenovo G500s, now I want to install a program with a DVD. But the DVD-drive doesn't work!

It has the most recent driver, Windows 8.1 does show it and it is working properly. Can anyone fix it?

 

Thanks, didam35

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2834 Posts

08-01-2013

Bangalore

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Re: Lenovo G500s DVD-drive doesn't work

2013-10-31, 14:33 PM

Hi Didam35,

 

Welcome to Lenovo Community Forums!

 

I’m sorry to hear that the ODD (Optical Disc Drive) is not reading the DVD disc in your G500s Laptop eve after the latest drivers are updated, below are the steps to check and resolve this issue:

 

  • Ensure that the DVD you are inserting is in good condition.
  • Open device manager by clicking on Winkey+R key together, type devmgmt.msc in the Run window and select OK. 

Example: DVD.jpg

  • Now under “DVD/CD-ROM drives” right click on it and select Un-install and then restart the computer to check the issue or scan for hardware changes. To scan for hardware changes, right-click the drive and select Scan for hardware changes.

Hope this helps!!!

 

Do post us back if the issue persists.

 

Best Regards

Shiva Kumar



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4 Posts

10-29-2013

Netherlands

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Re: Lenovo G500s DVD-drive doesn't work

2013-11-05, 20:31 PM

Hi Shiva,

 

 

If I do this, it still won't work.

Is there an other possibility?

 

Thanks,

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4 Posts

10-29-2013

Netherlands

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Re: Lenovo G500s DVD-drive doesn't work

2013-12-13, 17:34 PM

up

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2834 Posts

08-01-2013

Bangalore

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Re: Lenovo G500s DVD-drive doesn't work

2013-12-16, 5:23 AM

Hi Didam35,

 

I’m sorry to hear that the issue persists even after performing the above troubleshooting steps, I suggest you to perform “System Restore”, below is the link for the steps to perform “System Restore” in the computer:

 

Do post us back if the issue still persists.

 

Best Regards

Shiva Kumar



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1 Posts

08-02-2014

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  • Message 6 of 11

Re: Lenovo G500s DVD-drive doesn't work

2014-08-02, 19:08 PM
This solution worked! Thank you very much. I just has to restart the laptop so that the solution kicked in!
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2834 Posts

08-01-2013

Bangalore

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Re: Lenovo G500s DVD-drive doesn't work

2014-08-04, 11:01 AM

Hi Maccyy,

 

Welcome to Lenovo Community!

 

I’m glad to hear that the issue resolved after a restart. Please feel free to post in Lenovo Community Forums if you have any further queries!

 

Cheers!:smileyhappy:

 

Best Regards

Shiva Kumar



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4 Posts

12-04-2014

allahabad

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  • Message 8 of 11

Re: Lenovo G500s DVD-drive doesn't work

2014-12-04, 10:42 AM

Hi

I too have got the same problem.

My dvd drive do not wrk. It shows only DTSOFT virtual cd rom device in my divice manager under dvd/ cd drives.

I tried uninstalling that drive and re installing... it did not wrk..

Still the problem persists..

Any suggestions pls...

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1 Posts

04-08-2015

lancaster, massachusetts

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  • Message 9 of 11

Re: Lenovo G500s DVD-drive doesn't work

2015-04-08, 14:33 PM

I just found out i have this problem as well so i started to follow the solution you said but i ran into a problem fairly quickly. it turns out i dont have a section called DVD/CD drives under my device manager. what happened?

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5 Posts

03-19-2016

Hyderabad

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  • Message 10 of 11

Re: Lenovo G500s DVD-drive doesn't work

2017-05-20, 13:45 PM

Hi Shiva,

 

I am also facing this problem. As per your solution, I have observed in my system's Device Manager that no driver is installed for CD/DVD ROM.

 

Could you please share the link/appropriate software to get the drivers installed.

 

05/27/2017 Mod's Comment:  Forum member BBalaji has since started a new thread concerning the issue at the link below.......

 

https://forums.lenovo.com/t5/Lenovo-B-and-G-Series-Notebooks/Lenovo-G500s-Touch-Laptop-DVD-not-detected/m-p/3686572

 

 

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