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6 Posts

05-03-2018

IN

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Lenovo G500s Not Charging

2018-05-03, 18:31 PM

I've had my Lenovo since December 17, 2012, and have faced some issues before. I recently had the battery and the adapter replaced. A couple of weeks back, the laptop suddenly stopped charging. Here are the details :

- Adapter was connected, and current supply was checked using a tester.

- Battery was connected properly.

- The power and charge light started to blink.

 

I looked for a solution online, and almost everywhere the following steps were asked to be followed :

- Shut down the laptop.

- Disconnect the charger.

- Take the battery out.

- Press the power button for 12 sec (some said 15, some said 20-30) to ensure any residual charge is taken out.

- Reconnect the charger (not the battery), and see if the laptop gets switched on on power.

 

I followed the steps to no result. Naturally, I went to a service center, where I was informed that the Integrated Circuit on the motherboard was faulty and they'd have to replace it. I said okay, and got it repaired. This was a week ago.

 

Now all of a sudden, the laptop is showing the similar traits. Charger is connected, but it won't charge. Again, the battery and the adapter are new and fully functional. Sometimes, when the adapter is connected, the two lights will blink and sometimes they won't, but the battery won't charge and now my laptop sits dead. What are my options?

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2376 Posts

11-07-2014

US

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Re: Lenovo G500s Not Charging

2018-05-03, 20:50 PM
I would contact the service center that performed the repair and discuss re-repair of the problem... Hopefully they warranty their work.

CB

I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.
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6 Posts

05-03-2018

IN

8 Signins

274 Page Views

  • Posts: 6
  • Registered: ‎05-03-2018
  • Location: IN
  • Views: 274
  • Message 3 of 5

Re: Lenovo G500s Not Charging

2018-05-03, 20:56 PM

Thanks for the response! :)

 

I did contact them, and when I went to the service center, they said everything was working fine, and it indeed was. The laptop was charging.

 

What could be the possible diagnostic? I'm positive that all the power sockets in my place are working fine.

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2376 Posts

11-07-2014

US

1517 Signins

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  • Posts: 2376
  • Registered: ‎11-07-2014
  • Location: US
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  • Message 4 of 5

Re: Lenovo G500s Not Charging

2018-05-04, 1:31 AM
I do not know what voltage you have, but here in the states, it is 115 -0122 vac, with 60hz and usually the current flow is stable. If you do not have a surge suppressor or a power / battery back up unit it may be that your house current / power is having a variation in AC volts or Hertz that is causing issues.

A VOM will tell you AC Volts, but not Hertz, a more advance VOM might.

CB

I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.
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6 Posts

05-03-2018

IN

8 Signins

274 Page Views

  • Posts: 6
  • Registered: ‎05-03-2018
  • Location: IN
  • Views: 274
  • Message 5 of 5

Re: Lenovo G500s Not Charging

2018-05-04, 13:35 PM

I opened the laptop, and found that the DC jack was improperly connected/soldered. I took it to the service center and forced them to repair it then and there!

 

Thanks CB! :) 

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