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BBalaji
Paper Tape
Posts: 4
Registered: ‎03-18-2016
Location: Hyderabad
Views: 1,498
Message 1 of 6

Lenovo G500s Touch Laptop - DVD not detected

Hi,

 

I am using Lenovo G500s Touch laptop and when i'm inserting DVD into the drive, the LED indicator beside the drive is blinking, however the DVD is not showing up in the File Explorer. Not sure what might be the issue.

 

Can  someone help me to fix this issue.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,421
Message 2 of 6

Re: Lenovo G500s Touch Laptop - DVD not detected

Hi, Balaji  –

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Did you check if DVD drive detected in BIOS?

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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BBalaji
Paper Tape
Posts: 4
Registered: ‎03-18-2016
Location: Hyderabad
Views: 1,408
Message 3 of 6

Re: Lenovo G500s Touch Laptop - DVD not detected

Hi,

 

I don't know how to perform this step.

 

Could you please mention the steps to perform this.

 

Thanks,

Balaji

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,383
Message 4 of 6

Re: Lenovo G500s Touch Laptop - DVD not detected

Once you turn on laptop, press F2 to enter into BIOS menu, there check id dvd drive is visible.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

BBalaji
Paper Tape
Posts: 4
Registered: ‎03-18-2016
Location: Hyderabad
Views: 1,307
Message 5 of 6

Re: Lenovo G500s Touch Laptop - DVD not detected

Hi Shashi, When i entered into bios mode, i could see there are many tabs like Information, Configuration, Security, etc. I couldn't find anything like DVD drive in any of those tabs.

 

Please advise if I need to see in any specific tab and a particular place.

 

Thanks.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,286
Message 6 of 6

Re: Lenovo G500s Touch Laptop - DVD not detected

If the DVD drive is not detected in the BIOS then it's likely that the device is malfunctioning / failing (the mechanical parts that turns ON the drive and spins the disc maybe operational but the circuit board that stores the firmware maybe faulty).

 

What you can try is to boot into the BIOS, press F9 to load factory settings (this resets the hardware components connected to the machine) and press F10 to save and exit.

 

If resetting the BIOS to factory settings doesn't work, Kindly contact Lenovo service centres and report your findings as you may need to get a replacement DVD drive.

 

Schedule a Call-back for faster support

English 24 hours a day 7 days/week 

During business hours, you may also engage with live chat support.

 

Update us how it goes.

 

 

 

 

Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful.

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