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rdbch
Paper Tape
Posts: 2
Registered: ‎06-15-2015
Location: India
Views: 280
Message 1 of 3

Lenovo G500s warning message on Lenovo Solution Centre Result code: WHD01V000-HK9A4L

Hi I get the following message when I run Lenovo Solution Centre. Can someone please indicate as to what it means? Messahe is "Result code: WHD01V000-HK9A4L"

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 268
Message 2 of 3

Re: Lenovo G500s warning message on Lenovo Solution Centre Result code: WHD01V000-HK9A4L

Hi Rdbch,

 

Welcome to Lenovo Community!

 

As per the error message it is stating that the Hard disk drive is in bad condition and needs to be replaced, suggest you to take the backup of your personal data and replace the drive.

 

If the system is under warranty I suggest you to visit nearby Authorized service center for further assistance.

 

Please click here to visit the link where you can get the list of support contact numbers, select the respective region and give a call.

 

Hope this helps.

 

Best regards,

Hemanth Kumar



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rdbch
Paper Tape
Posts: 2
Registered: ‎06-15-2015
Location: India
Views: 260
Message 3 of 3

Re: Lenovo G500s warning message on Lenovo Solution Centre Result code: WHD01V000-HK9A4L

Thanks Hemanth for your quick reqsponse.

 

I get this warning message on "SMART drive self test" only. Looks like self test is not getting started. System comes out of LSC as soon as this test  start. Is there way to start this test.

 

I ran Hard disk diagnostic tool downloaded from Lenovo seperately too. It gave message "Cannot perform Self Test". The error code is also different from what I received when I ran LSC. This time I got Result Code:WHD01V000-HK9A4I. I am confused.

 

By the way I just got my hard disk changed about two weeks back as my earlier hard disk had problems. I can not imagine that my new hard also has gone bad in two weeks.

 

I am also appending the log part that is shown on HDD test.

 

15-Jun-15 15:56:17 - SMART Status TestPassed (0.23s)
15-Jun-15 15:56:17 - Targeted Read TestPassed (0.47s)
15-Jun-15 15:56:18 - Random Seek TestPassed (78.94s)
15-Jun-15 15:57:37 - Funnel Seek TestPassed (65.91s)
15-Jun-15 15:58:43 - SMART Short Self TestPassed (72.13s)
15-Jun-15 15:59:55 - SMART Drive Self Test

15-Jun-15 15:59:55 - Critical: Cannot perform Self Test

 

 

Regards,

 

Bhardwaj

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