10-10-2018 06:40 AM
Welcome to the Community Forums.
Checking the DVD drive on the BIOS and device manager would indicate that the contacts works but if the issue is the lens or pin then ability to read the disc can be one of the issue.
Would it also show the DVD drive in "Computer"? See if the CD/DVD drive would change its icon in "Computer" as you load up a movie dvd and other CD.
If you have tried using a DVD cleaner and even deleter upper and lower filters, best way to isolate from the hardware issue is using another known good dvd drive or testing the same dvd drive on another compatible machine if available to swap with.
Update us how it goes.